Instructional Design Specialist/D2L Support

Title: Instructional Design Specialist/D2L SupportEmployee Classification: Other ProfessionalsInstitution: Roane State Community CollegeDepartment: CTATCampus Location: Roane State Community CollegeJob SummaryThe position supports faculty in design, development, and continuous improvement of high-quality online and hybrid learning experiences. Works collaboratively with faculty to apply instructional design best practices, integrate technology, and enhance student engagement and success.

Provides front-line support for Brightspace by D2L Learning Management System by responding to phone calls, emails, and walk-in requests through CTAT support channels. Assists faculty, adjuncts, staff, and students by troubleshooting LMS-related issues, guiding users in the effect us of Brightspace tools, and resolving access, courses, and technical concerns. Develops and delivers training sessions and self-paced training modules on topics such as LMS navigation, course design, digital literacy, and accessibility.

Supports college-wide initiatives by helping faculty and staff create accessible course content and web materials in alignment with institutional policies and compliance standards.Job DutiesPrimary Responsibilities (Instructional Support - 70%)* Support the design, development, and continuous improvement of online, hybrid, and technology-enhanced face-to-face courses incorporating instructional best practices and digital tools.* Collaborate with faculty to apply instructional design best practices, including alignment of learning objectives, assessments, and activities.* Collaborate with faculty and CTAT staff to identify opportunities for continuous improvement in course quality, accessibility, and student learning outcomes.* Promote student engagement through the integration of instructional technologies and digital tools (e.g., Creator+, H5P, and other emerging technologies.).* Apply accessibility standards (WCAG 2.1AA) and Universal Design for Learning (UDL) principles in course design and development to support equitable and inclusive learning experiences.* Develop and maintain course templates, instructional resources, job aids, and design guides.* Develop and maintain self-paced training modules and learning resources for faculty, staff, and students on topics such as course design, digital literacy, accessibility, and instructional technology.* Facilitate workshops, training sessions, and one-on-one consultations focused on instructional design, digital pedagogy, accessibility, and effective technology integration.* Stay current with emerging trends, research, and best practices in instructional design, artificial intelligence (AI), and educational technology.

Secondary Responsibilities (LMS Support - 30%)* Provide front-line support for Brightspace by D2L by responding to phone calls, emails, and walk-in requests through CTAT support channels.* Troubleshoot LMS-related issues for faculty, adjuncts, staff, and students, including access, course setup, and tool usage.* Ensure LMS compliance with accessibility standards and contribute to accessibility review initiatives.* Maintain internal documentation and workflow guides related to LMS processes, tools, and best practices.* Assist with communication and coordination with D2L technical support in collaboration with the D2L System Administrator.* Assist with maintaining and updating the CTAT website, ensuring content is accurate, accessible, user-friendly, and compliant with institutional accessibility standards while supporting departmental instructional and support initiatives.

CTAT Employees Expectations: * Adhere to the assigned work schedule as determined by the supervisor, dean, or the college.* This is an in-person position based at the Oak Ridge, TN Campus, with some remote work options available at the discretion of the Director and in accordance with college policies.* Coordinate leave requests, appointments, and planned absences with the Director in accordance with c