Insurance Support Officer

As an Insurance Support Officer, you will provide administrative and operational support across both policy and claims functions., Supporting the management of insurance claims and maintaining accurate records. Managing customer and stakeholder enquiries through shared mailboxes. Processing payments, invoices and insurance-related charges. Assisting with insurance renewals, tenders and policy administration.

Liaising with insurers, brokers, schools and Council services. Managing a caseload of non-contentious claims and, at higher grades, more complex highways property damage and personal injury claims. Supporting the production of claims documentation and defence information. Ensuring compliance with relevant legislation, policies and procedures. Maintaining and updating insurance information and communications for customers and schools.

Any-Desk: As an 'any-desk' worker, you'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements., The Assistant Chief Executive directorate is central to Buckinghamshire Council's journey to establish itself as one of the best councils in the country.

With a clear focus on service improvement through transformation and a drive to build better relationships with the local community, the directorate is fast-paced; but extremely rewarding. Our teams are not only proactively delivering on projects and plans but also reacting to developing situations. If you are ambitious, innovative, and would relish the opportunity to influence change - a role within our service area could be your next career move.

The team includes exciting areas of work, including our Policy and Communications, Legal and Democratic Services teams - innovating the way we communicate with our colleagues, Members and the local community, and role-modelling best practice through policy, planning and legal services. If you think you can help us achieve our goals, and want to be a part of this exciting journey, we would love to hear from you!

Are you highly organised, customer focused and looking to develop a career in insurance and claims management?, We are looking for an individual who: Has excellent organisational skills and attention to detail. Can manage competing priorities and meet deadlines. Demonstrates strong customer service and communication skills. Is confident using Microsoft Office applications and other ICT systems. Works effectively as part of a team and builds positive working relationships.

Has the ability to analyse information and make informed decisions. Is proactive, reliable and committed to delivering high-quality work. You will be educated to an appropriate level relevant to the grade applied for and will ideally have experience within an insurance, claims, administration or customer service environment. Relevant professional qualifications, or a commitment to working towards them, would be advantageous.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. The Insurance Team plays a key role in supporting Buckinghamshire Council by managing insurance arrangements, handling claims, protecting public funds and ensuring appropriate support is available to services, schools and residents.

Working collaboratively across the organisation, we provide expert advice and support on insurance matters, helping the Council manage risk effectively while delivering outstanding public services, By joining Buckinghamshire Council, you can expect: a fair and inclusive culture th