Job at a glance
Minimum Requirements Previous experience in internal sales, customer service, sales administration or a similar role . Experience in order processing, quotations and customer account management. Proficiency in Microsoft Word, Excel and PowerPoint . Experience using Microsoft Outlook . Comfortable using business communication platforms such as LinkedIn and WhatsApp Business . Strong written and verbal communication skills.
Key Responsibilities Manage incoming customer orders accurately and efficiently using internal systems. Prepare quotations, including pricing, stock availability and delivery lead times. Develop sales with existing customers by promoting COBA Africa's full product range and identifying new opportunities. Conduct outbound sales calls and handle incoming customer enquiries professionally. Build and maintain strong relationships with customers and distributors.
Arrange appointments for the External Sales Team where required. Provide samples, product literature and quotations to customers. Liaise with Sales, Procurement, Logistics, Production, Warehouse and Accounts to ensure excellent customer service. Provide customers with updates on orders, deliveries, account status and potential delays. Handle returns, invoice queries, pro-forma invoices and related customer administration.
Record and resolve customer complaints, ensuring appropriate follow-up actions are taken. Maintain accurate customer information, pricing and sales documentation. Provide administrative and sales support to the External Sales Team. Assist with pricelist management and other duties as required. Support colleagues and contribute positively to the overall sales team's performance.