Job at a glance
The Property Management Externals Associate (PMEA) is responsible for delivering all external property management services across the tenancy lifecycle, including property visits, inventories, check-ins, check-outs, ad-hoc external inspections. The role plays a critical part in: Protecting landlord assets Supporting compliance and risk mitigation Enabling efficient tenancy lifecycle management Driving additional revenue through chargeable external services The Externals Associate acts as the eyes and ears of the Property Management function in the field, ensuring accurate reporting, professional representation of the business, and timely escalation of risks or maintenance issues.
Key Working Relationships: The role works closely with: Property Management teams Compliance team Lettings Branch teams Contractors Inventory & Visit teams Landlords Tenants Core Responsibilities Property Visits: Conduct routine property visits in line with company policy and compliance requirements Complete detailed, accurate visit reports using company systems Identify and report: Maintenance issues Compliance risks Damage or misuse Health & safety concerns Tenancy breaches Upload photographic evidence and professional commentary Ensure all visit targets are achieved in line with portfolio expectations Inventories and Check-Ins: Complete professional, detailed inventories prior to tenancy start Conduct check-in appointments with tenants Clearly document property condition Ensure compliance with deposit protection requirements Upload reports promptly to enable tenancy commencement Check-Outs and Deposit Support: Conduct check-out inspections at tenancy end Produce accurate, evidence-based check-out reports Identify fair wear and tear vs.
tenant damage Support Property Managers with deposit negotiation evidence Reporting and Issue Escalation: Escalate urgent or high-risk issues immediately Liaise with internal Property Managers regarding findings and raise repairs to Property Managers promptly Ensure all information is recorded accurately Customer Service: Provide professional, courteous service to tenant and landlords Representing the company brand positively at all times.
Managing appointments efficiently Communicating clearly and professionally Performance Expectations and KPIs: Support delivery of chargeable services and contribute to achievement of external services income targets Deliver set average number of appointments per day Deliver expected service and quality through turnaround times and accuracy and completeness of reports, If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.
As a Property Management Externals Associate, you'll be out in the field carrying out inspections, inventories and tenancy appointments that help keep homes safe, compliant and well managed. Working independently while supported by an experienced team, you'll make a real difference to landlords, tenants and the wider business every day. If you're organised, observant and enjoy a role where no two days are the same, we'd love to hear from you., Property inspection expertise Understanding of tenancy lifecycle Knowledge of property condition reporting Basic understanding of lettings legislation and compliance Ability to identify risk and maintenance issues Core Behavioural Competencies Accountability: Takes ownership of appointments and reporting Identifies risks others may miss Attention to Detail: Produces accurate and thorough reports Identifies risks that others may miss Organisation and Efficiency: Plans diary effectively Maximises productivity, Clear written and verbal communication Professional and objective reporting Commercial Awareness Understands importance of revenue-generating services Supports business performance Experience and Qualifications Essential: A valid Full UK Driving Licence for