Job at a glance
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with technology teams to deliver enhancements, and solutions, as well as conducting analysis of business needs and managing stakeholders to support organisational growth and promote positive changes in the analysis process.
Additionally, this role acts as a liaison between the business and IT teams, providing technical knowledge and maintaining relationships to drive system and process improvements. IT Business Analyst London Permanent, Full-Time (Hybrid) The opportunity We have an exciting new opportunity to join our Europe change delivery team as an IT Business Analyst, partnering closely with business and technology teams with a strong focus on delivering PAS change transformation.
About QBE At QBE, we get to the heart of what matters for our customers – and we do it with a human touch. We’re an international insurer with more than 13,000 people across 26 countries. Big enough for your ambitions, yet small enough for you to make a real impact, we’re building momentum towards becoming the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world?
At QBE, you’ll work with people who are passionate, talented and supportive. Your new role As a Business Analyst, you will be working with business users and technology teams across multiple countries (Europe and India) and will act as the critical link between business stakeholders and technology teams, translating requirements into practical, value-driven solutions. You will partner with the business to elicit and define requirements, provide expert insight, and support the delivery of initiatives that enhance capability and drive measurable outcomes.
Working closely with technology teams, you will support the delivery of system enhancements and contribute to solution design. Key responsibilities include: Serve as a Insurance Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved. Act as the bridge between business stakeholders, underwriting teams, operations, claims, finance and technology teams.
Elicit, analyse, document, and validate business, functional, and non-functional requirements. Facilitate workshops with underwriting, operations, product, claims, finance, and technology stakeholders. Translate complex business needs into Epics, Features, User Stories, Acceptance Criteria, Success criteria and process models. Perform gap analysis and impact assessments for system changes and enhancements.
Develop As-Is and To-Be process maps and target operating models. Support the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc. Partner with Architects or Development teams to support produce appropriate design specifications. Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions.
Mitigate risks in delivery while keeping to agreed plan and timeframes. Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation. Participate in implementation planning and support successful outcomes. Having the right to work in the UK is required for this role. Sponsorship may be considered at QBE’s discretion. About you Proven experience as a business analyst in Insurance domain and hands-on experience working with Policy Administration Systems (PAS).
Commercial Insurance experience with a deep understanding of its challenges and opportunities. Strong ability to support stakeholders through change initiatives. Excellent communication skills and a collaborative mindset. Comf