IT Manager, Student Information System

This position performs technical and functional duties associated with application development and provides managerial leadership within the EAS Student Information System (SIS) Team. It is responsible for ensuring exceptional customer service and support. Maintaining and enhancing the partnership between the IT systems and the central office business owners and campus community impacting over 50,000 customers of the Student Information System is a core expectation.

This position requires an expert in business process analysis with highly advanced technical solution development skills needed to support highly complex systems and associated integrations across campus. Excellent verbal, written, organization and project management skills are essential. This team directly supports the SIS Financial Aid module in collaboration with the Office of Scholarships and Financial Aid and the SIS Student Financials module in collaboration with the University Cashier's Office.

This position leads initiatives of high complexity and is expected to interact with leadership positions in customer and IT units to ensure that developed solutions align with business needs. This position manages a team of application analysts performing business process analysis, change request evaluation, functional and technical specification development, coding, unit and system test development and execution, code migration, production support & system maintenance.

Duties and Responsibilities Functional/Technical Knowledge & Leadership Working manager that participates and supervises a team of application analysts to design, build and/or implement practical, cost effective business solutions. These solutions must seamlessly integrate within a technically complex enterprise system that has broad and institution-wide impacts Research and/or develop new technologies and keep abreast of new technologies to evaluate feasibility for organizational needs Translate high level organizational goals into actionable technical plans and objectives Interpret complex financial and operational reports and data, explain complex business processes and technological functions, advise and inform/persuade data stewards and other policymaking bodies of the appropriate resource and technology solutions Provide technical leadership on various committees and task forces to address audits, disaster recovery, federal and state regulations, and security Ensure that application development efforts align closely with business requirements, from design to delivery, and that applications are user friendly, scalable, secure, and can be efficiently maintained once deployed Maintain a thorough knowledge of the assigned applications’ technical and functional capabilities and weaknesses Use persuasion and negotiation to build cooperation and consensus towards decision Work effectively across customers, technical teams, and the enterprise to understand and communicate requirements, status updates, issues, problems, and solutions with a focus on more detailed, “closer to the ground” issues Manage vendor relationships and escalate technical support within vendor organizations as needed Planning and Organizing Prepare and present detailed development and/or implementation plans for projects and monitor project status Coordinate long-term project planning for large development projects Make significant changes in the organizational structure, methods and procedures to respond to new goals and programs Plan for utilization of staff, equipment and other resources Ensure the development of internal policies and procedures Develop/ensure the development of, and give final approval to, unit rules, standards and guidelines governing quality and quantity of work Determine applicability in controversial or precedent-setting situations Determine budget needs and recommend, with significant influence, priorities based on program mission, costs and projected revenues Prepare comprehensive project plans that encomp