IT Service Solutions & Business Development Manager (m/f/d)

Rocken® is a Swiss company based in Zurich. We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.

Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning. IT Service Solutions & Business Development Manager (m/f/d) Our Rocken partner specialises in holistic IT services for SMEs and larger companies.

From cloud solutions to managed services to cyber security – IT infrastructure is not only operated here but strategically further developed. The range of services includes modern communication solutions, network management, data centre solutions, and IT consulting. The focus is on security, efficiency, and future viability. The working method is practical and customer-centred: complex technology is made understandable, IT projects are planned and implemented with foresight.

The team works closely together to realise customised solutions. Ready to take IT infrastructures to the next level? Then our Rocken partner looks forward to your application. Role: We are looking for an experienced IT professional who combines operational responsibility with leadership, customer care, and entrepreneurial thinking. The focus is on the further development of the location, leading the IT team, and the professional support and development of SME customers.

Responsibilities: Operational and personnel responsibility for the Aesch location Leadership, development, and organisation of the local IT team Ensuring efficient processes as well as high service and customer quality Support of existing customers and building long-term customer relationships Identification of customer potentials and development of suitable IT solutions together with technical specialists Accompanying customer projects from needs analysis and consulting through conception to implementation Planning and coordination of personnel and technical resources Ensuring professional project and service execution Collaboration with other locations and internal specialists Further development of processes, standards, and internal working methods Support in developing the customer portfolio and representing the location to customers and partners Depending on technical background, active participation in consulting and conception of demanding customer projects Qualifications: Completed training in computer science, ideally supplemented by further education at HF, FH level or a comparable qualification Several years of professional experience at an IT service provider, managed service provider, or in a comparable IT environment Leadership experience or willingness to take on comprehensive leadership and location responsibility Broad understanding of modern IT infrastructures with knowledge of Microsoft 365, cloud services, server and client infrastructures, virtualisation, network, backup, and IT security Understanding of the requirements of SME customers and ability to translate technical needs into economically sensible solutions Strong customer and service orientation as well as experience in consulting and customer development Entrepreneurial thinking, initiative, and decisiveness Strong communication skills, reliability, and leadership competence Very good German skills as well as confident and professional appearance Benefits: Participation in or provision of company car Flexible working hours Home office Numerous employee events Participation in or provision of parking space Market- and performance-based salaries Attractive training and development opportunities Comfor