Job at a glance
Rocken® is a Swiss company based in Zurich. We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning. IT Support Specialist (m/f/d) Role: For a versatile corporate environment, a committed individual is sought as an IT Support Specialist .
As the central point of contact, you support employees with technical concerns and ensure that workplaces, devices and applications function reliably. The position combines 1st-level support, Microsoft 365, workplace management and user administration with collaboration with external IT partners. At the same time, you will have the opportunity to contribute to the introduction of new systems and the further development of the IT infrastructure.
Responsibilities: First point of contact for all IT enquiries from employees and departments Analysis and resolution of hardware and software issues in 1st-level support Installation, configuration and maintenance of PCs, printers, mobile devices and other IT components Management of user accounts as well as support and training of users Monitoring of the IT environment and coordination with external IT service providers for more complex issues Documentation of support cases and processes as well as participation in IT projects and system implementations Qualifications: Completed training in computer science or a comparable technical education Professional experience in IT support, help desk or service desk Good knowledge of Microsoft Windows and Microsoft 365 as well as common hardware and software Independent, structured and solution-oriented working style Strong service orientation and enjoyment of direct contact with users Very good German and English skills at least at C1 level ; additional language skills are an advantage ROCKEN Jobs: https://rocken.jobs Create profile: https://rocken.jobs/application/profil-erstellen/ Workplace Appenzell Contact Diego Barth, +41443852145