Job at a glance
HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise. As trusted consultants and advisors, we deliver solutions in uncertain and disputed situations, ensuring the best outcomes for clients worldwide. Our experts have testified globally on major cases spanning across a wide range of industries and sectors.
As part of the HKA team you can expect: A supportive, collaborative culture where your learning and growth are championed by experienced mentors and peers. The opportunity to build real-world IT skills, solve challenges creatively, and contribute your ideas to meaningful projects. Access to HKA’s global resources, technologies, and industry expertise—accelerating your technical development and opening doors for future advancement..
The Opportunity HKA is hiring a Junior Infrastructure Engineer to join our global Infrastructure Services team. This early-career position is a launchpad for your IT journey in a fast-growing professional services organization with worldwide reach. You’ll collaborate with team members in other states and countries, supporting and improving HKA’s Microsoft-centric systems, cloud, identity, and endpoint services.
Designed for ambitious technologists, this role offers hands-on experience, mentorship, and the chance to make a real impact from day one. Responsibilities Provide tier 3 assistance for infrastructure incidents and service requests escalated by Service Desk and Site Support teams Monitor and report on health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services; promptly escalate risks and outages Assist in administering Windows Server, Active Directory, and Entra ID (user, group, device, authentication, and access management) Support Microsoft Azure infrastructure, including virtual machines, storage, backup, monitoring, and platform services under documented procedures and access controls Operate Microsoft Intune for device configuration, compliance, application deployment, and troubleshooting Support infrastructure-related Microsoft 365 services (Exchange Online, Teams, SharePoint Online, service health) Assist with Azure Virtual Desktop and FSLogix administration, monitoring, and user issue resolution Conduct routine backup checks, support restore testing, and maintain recovery documentation Use PowerShell and approved automation tools to optimize repeatable operational tasks, subject to peer review Document technical procedures, knowledge articles, asset records, and change records accurately Participate in infrastructure projects, testing, maintenance, and controlled change activities Operate according to HKA’s security, change-management, and privileged-access policies Skills and Qualifications Required Genuine interest in systems infrastructure, cloud services, identity, endpoint management, and automation Foundational knowledge of Windows administration, directory services, permissions, virtualization, and cloud concepts (via degree, apprenticeship, home lab, internship, or practical experience) Evidence-based troubleshooting approach: gather information, test safely, document findings, and determine when to escalate Ability to communicate clearly across international teams and technical backgrounds Strong organizational skills and attention to detail in ticket management and documentation Willingness to learn from experienced engineers, accept feedback, and share knowledge Awareness of information security, data protection, least privilege, and controlled change practices Preferred Experience in IT support, desktop support, service desk, or junior systems administration Hands-on exposure to Microsoft 365, Azure, Entra ID, Intune, Windows Server, or PowerShell Relevant Microsoft certification (e.g., Azure Fundamentals, Security, Compliance and Identity Fundamentals) or actively pursuing one Experience with service management platforms an