Job at a glance
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Laundry Supervisor. Reporting to the Executive Housekeeper, the Laundry Supervisor is responsible for overseeing the daily operations of the laundry department at Fairmont Southampton. This role ensures that all hotel and guest laundry is processed efficiently and to the highest quality standards in accordance with Fairmont and Accor brand expectations.
The Laundry Supervisor leads and supports the laundry team, maintains equipment and supply standards, ensures compliance with health and safety regulations, and responds professionally to guest inquiries related to laundry services. This position plays a key role in supporting overall housekeeping operations and guest satisfaction., Laundry Operations & Quality Standards Oversee daily laundry operations, including washing, drying, pressing, folding, and timely distribution of hotel and guest laundry.
Ensure all linen, uniforms, and guest garments are handled and processed according to Fairmont and Accor quality and care standards. Monitor workflow, turnaround times, and productivity to support operational efficiency. Conduct regular quality checks to ensure cleanliness, presentation, and fabric care standards are consistently met. Team Leadership & Supervision Supervise, train, and support laundry attendants to ensure consistent performance and adherence to procedures.
Assign daily tasks and responsibilities, ensuring appropriate coverage and workload distribution. Provide ongoing coaching, guidance, and performance feedback to team members. Promote a positive, professional, and safety-focused working environment. Supplies, Equipment & Safety Order, monitor, and maintain appropriate levels of laundry supplies, including detergents, chemicals, and consumables.
Ensure laundry equipment is operated correctly and maintained in a clean, safe, and efficient condition. Report equipment malfunctions and coordinate with Engineering for timely repairs and preventative maintenance. Ensure full compliance with health, safety, and chemical handling procedures at all times. Guest Service & Communication Respond promptly and professionally to guest inquiries, requests, and concerns related to laundry services.
Work closely with Front Office and Housekeeping teams to resolve guest issues efficiently and maintain service standards. Support service recovery efforts when required to enhance guest satisfaction. Collaboration & Administrative Support Work closely with Housekeeping leadership to align laundry operations with room turnover and operational priorities. Maintain accurate records related to laundry operations, supplies, and departmental needs.
Ensure compliance with hotel policies, procedures, and internal controls. Perform other reasonable duties as assigned to support housekeeping and hotel operations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·, Minimum of 2 years' experience in laundry operations or a related housekeeping support role, preferably in a hotel or hospitality environment.
Prior supervisory or lead experience is an asset. Education High school diploma or equivalent required. Competencies, Knowledge & Skills Strong understanding of laundry operations, equipment usage, and fabric care standards. Demonstrated leadership and team supervision skills. Excellent organizational and time-management abilities. Strong communication and guest service skills. Ability to work independently while collaborating effectively with other departments.
Ability to follow and enforce safety procedures and operational guidelines. Personal Attributes, Culture & Values Detail-oriented with a strong commitment to quality and consistency.