Lead Technician

Are you a skilled Lead Technician looking to make a difference in your community? Join LiveWest, the largest housing association in the South West, and help us provide high-quality homes and services to our customers. As a Lead Technician, you will play a crucial role in leading and supporting a team of Multi Skilled Technicians (MSTs) or Roofers, ensuring they deliver effective and efficient installation, repairs, maintenance, and refurbishment services.

This role is a mobile role, working predominantly in the Redruth area. You will ideally be based within a 30 minute commute of this patch. Key Responsibilities: - Health and Safety: Support the Property Delivery Team Manager in promoting health, safety, and welfare within the team, ensuring compliance with policies and procedures. - Team Leadership: Act as the primary point of contact for the team in the absence of the Property Delivery Team Manager, providing technical advice and support.

- Customer Service: Assist in resolving customer complaints, maintaining good relationships with customers, external partners, contractors, and internal colleagues. - Quality Control: Conduct pre, ongoing, and post-work inspections to ensure high-quality standards are met by both the internal maintenance team and contracting partners. - Fleet Management: Inspect and audit MST's/Roofers' vehicles to ensure they are maintained and used correctly and safely.

- Business Support: Assist operational colleagues in resolving difficult problems and support cross-team working to build an ethos of "one team, one purpose." Why Join LiveWest: - Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained. - Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.

- Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services. We will consider an application from you if you are looking to work flexibly and this will be discussed at interview stage. This role is being offered on a full/part time permanent/fixed term basis working 40 hours per week. To be successful in your application for the role of Lead Technician, you will have the essential skills and experience for a level one role (please see candidate information pack) and the following role specific skills and experience: - Technical Expertise: Proven experience in providing technical advice and support to a remote mobile working team in construction and maintenance operations.

- Communication Skills: Ability to build relationships with internal and external partners and stakeholders. - Industry Knowledge: Strong understanding of quality housing/construction maintenance, repairs, and refurbishment. - Health and Safety Awareness: Knowledge of health and safety legislation and requirements in construction and maintenance activities. - IT Skills: Proficient in the use and application of mobile technology.

- Driving Licence: A full, valid UK driving licence is essential. Qualifications Required: - Apprenticeship or qualification in a core trade and/or qualified by experience - Health and safety training (CITB SSSTS, IOSH or equivalent). Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS. At LiveWest, we are united by a shared mission: to create a home for everyone.

Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers.

We are passionate about nurturing local talent and creating opportunities for people wi