Leasing & Compliance Assistant

OUR STORYThe West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low-income older persons, individuals living with serious mental illnesses, homeless individuals, and families on the Upper West Side, Harlem, Chelsea, and the Bronx.

All WSFSSH housing is developed and run by WSFSSH.JOB SUMMARYThe Leasing and Compliance Assistant is a key member of the Leasing and Compliance team. They will report to the Director of Leasing and Compliance and work closely with their Leasing and Compliance colleagues and Building Management. The Leasing and Compliance Assistant’s chief responsibility is to support the Leasing and Compliance Department by responding to housing inquiries and maintaining a high occupancy rate at the buildings in their portfolio.

The assistant conducts all duties in compliance with Low-Income Housing Tax Credit guidelines, subsidy guidelines, and equal housing opportunity law. RESPONSIBILITIESField and track housing inquiries and respond in a timely fashionCreate mail merges and track responses from applicantsAssist the Occupancy team with scheduling interviewsOccasionally participate in and hold housing eligibility interviews with applicants and assist in determining eligibilityCommunicate housing outcomes to applicants via phone, email, or mailTake minutes at meetingsManage waiting lists in accordance with HUD tenant selection plans and Fair Housing LawMaintain and update applicant referrals through HRA’s Coordinated Assessment and Placement System (CAPS) (if applicable)Assist with inputting information into the property management databaseFinalize initial leasing and subsidy paperwork and submit to the buildingParticipate in the lease-up of affordable housing developments by WSFSSH.

Lease-up activities can include Housing Connect log tracking, mailings, appointment scheduling, and other tasks as neededAttend training sessions and conferences as required for the enhancement of job skillsComply fully with all WSFSSH confidentiality guidelines with discretion and integrityAttend supervision, team, and staff meetingsAssist with other duties as neededPHYSICAL REQUIREMENTSAbility to work on-site at Central Office 5 days a week and travel to other WSFSSH sites as neededAbility to bend and lift boxes weighing up to 35 lbs.Ability to sit for an extended period of timeCOMPETENCIES/SKILLSBilingual (Spanish) requiredAbility to process substantial data, such as annual contract rent increases, legal rents, income limit changes, etc.Ability to prioritize and work independently with minimal supervisionPossess excellent organizational skills with an attention to detail, and the ability to see the broader pictureEffective interpersonal, verbal, and written communication skillsAbility to set and respect boundariesDedication and commitment to a goalConflict resolutionProficiency in Office 365Ability to liaise effectively with internal and external stakeholders to achieve WSFSSH’s goalEXPERIENCE & EDUCATIONHigh School / GED requiredMinimum of 2 years of experience in NYC’s affordable housing real estate market, with expertise in leasing and compliance, affordable housing programs, income certifications, and/or other areas related to WSFSSH’s Leasing and Compliance functionFamiliarity with HUD, Homeless programs, and Section 8 subsidy requiredWorking knowledge of NYC’s supportive housing application (2010E) requiredAt least 1 year of administrative experience requiredAt least 1 year of experience with older adults and people with mental illness and/or substance use requiredExperience working in government entitlements is a plusExperience with property management software; RealPage’s OneSite is preferableExperience with NYC’s Housing Connect preferredEQUAL EMPLOYMENT OPPO