Job at a glance
THE OPPORTUNITY At J Street, the Maintenance Director is more than the leader of maintenance operations—you are the person responsible for how the community functions, feels, and performs from a service perspective. You’ll lead the onsite service team, protect the physical asset, drive preventative maintenance and apartment readiness, and partner closely with the Community Director to deliver a resident experience built on responsiveness, quality, and follow-through.
This role combines hands-on technical leadership with team development, operational discipline, and an ownership mindset. WHAT YOU'LL OWN Lead the Service Team • Lead, train, schedule, supervise, and coach the onsite service team to create clear expectations, accountability, productivity, and positive team culture. • Provide ongoing feedback, development, and hands-on support so team members have the tools and knowledge to succeed.
• Lead by example in professionalism, safety, communication, urgency, and quality of work. Drive Maintenance Operations • Manage daily maintenance operations, including resident service requests, make-readies, preventative maintenance, inspections, and emergency response. • Conduct regular inspections of apartment homes, building systems, amenities, grounds, and common areas to proactively identify maintenance needs.
• Maintain an organized, well-stocked, and safe maintenance shop in accordance with company procedures and applicable safety requirements. • Monitor service workload, apartment turn progress, recurring repair trends, and property needs; communicate risks or barriers before they affect residents or operations. Protect the Resident Experience • Ensure service requests are completed timely, professionally, and with respect for the resident’s home and experience.
• Partner with the Community Director to resolve resident concerns, recurring service issues, and opportunities to improve resident satisfaction. • Support resident retention and community initiatives through reliable service and well-maintained apartment homes and amenities. Own Vendors, Projects & Expenses • Coordinate and oversee third-party vendors and contractors; confirm scope, quality, completion, and compliance with company standards.
• Support capital improvements, special projects, and property initiatives in partnership with the Community Director and regional leadership. • Manage service-related purchasing, inventory, and expenses within approved parameters while balancing quality, urgency, and stewardship of property resources. Safety, Compliance & Property Stewardship • Ensure compliance with applicable OSHA requirements, Fair Housing requirements, property safety standards, and J Street policies and procedures.
• Maintain accurate work-order records, safety documentation, supply inventories, key-control systems, and other required service records. • Identify and escalate significant life-safety, building-system, operational, or property concerns through the appropriate leadership channels. • Participate in and lead the community’s on-call and emergency-response responsibilities as assigned.
Partner for Property Performance • Work closely with the Community Director and regional leadership to support financial, operational, resident satisfaction, and property performance goals. • Communicate clearly regarding apartment readiness, service trends, vendor needs, capital needs, and operational risks. • Bring an ownership mindset to the community by protecting the asset, developing the team, and following through on commitments.
WHAT YOU BRING • High school diploma or equivalent required. • 3–5 years of hands-on maintenance experience in multifamily housing or facility operations. • At least 1 year of supervisory or lead maintenance experience preferred. • EPA Universal or Type II/III HVAC certification required. • Certified Po