Job at a glance
Job Description Position Summary The Maintenance Dispatcher is responsible for coordinating, prioritizing, assigning, and tracking maintenance work requests and activities across the facility. The Dispatcher serves as the central communication point between Operations, Maintenance, Engineering, Facilities, Automation, and other support functions to ensure maintenance activities are responded to efficiently and documented accurately.
This position supports the effective utilization of maintenance resources, timely response to equipment issues, accurate work-order management, and clear communication of maintenance priorities. The Dispatcher plays a critical role in minimizing equipment downtime and ensuring maintenance activities are performed in accordance with safety, GMP, regulatory, and site procedures. During off shift enters work request information into the maintenance management system (MMS) for CM's, PM's, calibrations and PER's.
3rd Shift: Tuesday, Wednesday and Saturday (6:00pm - 6:00am) Essential Duties & Responsibilities Receive, review, and process maintenance work requests from Operations and other departments. Enter and maintain accurate work orders in the Computerized Maintenance Management System (CMMS). Evaluate incoming requests and assign appropriate priority based on equipment criticality, production impact, safety, quality, and regulatory requirements.
Dispatch mechanics, technicians, electricians, automation technicians, engineers, and other qualified personnel based on skill requirements and availability. Monitor open work orders and ensure appropriate follow-up through completion. Coordinate emergency, corrective, preventive, and planned maintenance activities. Escalate critical equipment failures and unresolved work orders to the appropriate Maintenance Supervisor or Manager.
Coordinate maintenance support during production downtime, shutdowns, and planned maintenance windows. Compile and enter data or information into Excel spreadsheet or Microsoft Word documents. Act as the primary communication link between Maintenance and Operations during the assigned shift. Assume role of Work Order Administration Specialist during off-shifts. Adhere to all cGMP and cGDP guidelines, SOP's and plant policies/rules and trainings.
Perform other related duties as assigned or required. Maintain continuous awareness of equipment status, maintenance activities, manpower availability, and operational priorities. Communicate changes in priorities, equipment status, and maintenance schedules to affected personnel. Participate in shift handoffs and ensure critical information is accurately passed to the next shift. Coordinate with Production, Quality, Engineering, Facilities, Warehouse, EHS, and other departments as required.
Maintain professional and timely communication during equipment breakdowns and other urgent situations. Knowledge, Skills & Qualifications: Must be able to use Microsoft office Suite (Word, Excel, Outlook, etc.) and operate a copier/scanner. Typing skills suitable for email correspondence and data entry. (Must pass typing test with at least 25 wpm with 80% accuracy). Must be capable of performing office organization, filing, and managing multiple calls.
Must be able to utilize a calculator for addition, subtraction, multiplication and division to track downtime. Must be capable of maintaining confidentiality with business and personal information. Must Interface with all levels of employees, both internal and external, in a proactive and professional manner. Must possess time management skills and demonstrate good judgment to be able to multi-task.
Persistency and creativity are necessary in managing priorities and mechanics availability. Must be able to work in an industrial/manufacturing Pharmaceutical environment and be able to wear appropriate Personal Protective Equipment (PPE) such as safety shoes, safety glasses, etc. as required in the manufacturing environment. Must be able to perform duties i