Management

About the Role The Wiggett Group is seeking an experienced Access Control Supervisor to join our growing Fire & Security division, with a strong focus on Access Control and Security Systems . The successful candidate will be responsible for supervising and supporting our field-based engineering teams, ensuring works are completed safely, efficiently and to a high standard. You will provide day-to-day technical support to engineers, assist with complex fault-finding, review completed and ongoing works, and ensure engineers have the correct information, materials and support to deliver a first-time fix wherever possible.

This is an excellent opportunity for an experienced Access Control Engineer, Senior Security Engineer or Lead Engineer looking to take the next step into a supervisory position while remaining technically involved. Key Responsibilities Supervise and support a team of field-based Access Control and Security Engineers Provide day-to-day technical guidance and assistance to engineers Review engineer reports, service reports and fault findings Assist engineers with complex fault-finding and technical issues Review remedial and reactive works to ensure the correct solution has been identified Monitor the quality and progress of works being completed by engineers Ensure engineers are working efficiently and achieving high first-time fix rates Carry out technical checks and quality inspections where required Review photographs, job reports and technical information to ensure works have been completed correctly Identify additional remedial requirements and escalate where further works are required Support engineers with difficult or recurring faults Liaise with Contract Managers and Operations teams regarding technical issues and outstanding works Help coordinate engineer workloads and support with job allocation where required Ensure engineers have the correct materials, equipment and technical information to complete their jobs Work closely with suppliers to assist with identifying suitable equipment and replacement components Attend sites with engineers where additional technical support or investigation is required Assist with technical surveys and site inspections Monitor engineer performance, workmanship and compliance Provide technical feedback and coaching to engineers to support continuous improvement Help identify training and development requirements within the engineering team Ensure all works are completed in line with relevant legislation, manufacturer requirements and industry standards Support the Contracts Team with technical queries, variations and additional works Maintain accurate records of technical issues, remedial works and engineer performance Ensure all company procedures, health & safety requirements and client standards are followed Systems & Equipment The successful candidate should have strong practical knowledge of Access Control and associated Security Systems , including: Door entry and intercom systems Standalone and networked access control systems Magnetic locks and electric strikes Keypads, proximity readers and fob systems Exit buttons and door release mechanisms CCTV systems and access control interfaces Intruder alarm systems Automatic doors and associated access control equipment Networked security systems and associated infrastructure Fault finding, testing and commissioning of access control equipment Experience with systems from multiple manufacturers would be highly advantageous.

Requirements Proven experience within the Access Control / Security Systems industry Previous experience as an Access Control Engineer, Senior Engineer, Lead Engineer, Supervisor or similar Strong practical and technical understanding of access control and security systems Experience diagnosing and resolving complex system faults Ability to read and understand engineer reports, photographs and technical information Experience supporting or supervising field-based engineers Strong understanding of in