Job at a glance
POSTING DEADLINE This position is posted until filled. This role can sit out of Albuquerque, NM or out Texas locations in Lewisville & Texas CityDEPARTMENT Department: Crisis Management and Resilience PREFERENCES We're seeking a leader who can help transform organizational resilience from a collection of plans and processes into an integrated, technology-enabled business capability. This position will play a key role in advancing enterprise incident management, business continuity, all-hazards preparedness, and operational resilience programs through the development of governance, workflows, training, exercises, and continuous improvement initiatives.
The successful candidate will have a demonstrated track record implementing sustainable programs, leveraging technology platforms such as ServiceNow to institutionalize capabilities, and leading cross-functional teams through complex incidents and organizational change. The ideal candidate is equally comfortable building strategy, facilitating executive discussions, designing operational processes, and driving implementation to measurable outcomes.
JOB DESCRIPTION Manager, Crisis Management & ResilienceSalary Grade: G04Minimum Midpoint Maximum$110,004 - $148,506 - $187,007This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training.
Annual cyber security training is also required. SUMMARY: Leads, plans, coordinates, trains, & manages Incident Response, Business Continuity, Emergency Management/Operations programs. Coordinates a wide array of stakeholders in affected departments & business units to effectively enhance organizational resiliency, prepare for, maintain continuity & respond to a wide variety of crises, incidents, disasters, and events, and establish and oversee implementation of corrective actions, develop policies, plans, & program activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversees the Business Continuity, Emergency Management/Operations, Incident Response ProgramsDesigns and/or coordinates Incident Response, Business Continuity, and Disaster Recovery exercises and drills with internal and external groups and participates as an active member of other regional and national training exercises Develops, implements, presents, maintains, and coordinates the appropriate training programs in conjunction with the corporate training department regarding incident response, business continuity, and disaster recovery Establishes and maintains relationships with federal, state, and local government representatives, comparable private sector colleagues, business operating units and internal stakeholders responsible for related business continuity plans and specific aspects of business continuity, disaster recovery, and incident response such as Corporate Security, Facilities, Risk Management, Human Resources, Legal, Operations, and Compliance Maintains and ensures timely updates of all appropriate documentation including Incident Response and Business Continuity policies, plans, on-call lists, regulatory compliance evidence, and after-action reviews Leads and manages all aspects of incidents, disasters, emergencies, and crises from identification, containment, investigation, eradication, reporting, recovery, and all necessary follow-up activities Assembles, leads, and collaborates with cross-functional matrixed response teams and actively commands incidents/crises to achieve successful outcomes while maintaining continuity/resilience to the greatest extent possibleActs as primary subject matter expert for cyber security incident response and associated emergency operations regulatory complianceMaintains personal competency in related technology application