Job at a glance
We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
Position Overview: The Emulation Hardware Support Manager will lead a global team of engineers responsible for deploying, maintaining, and optimizing emulation hardware systems (e.g., FPGA-based platforms) across hybrid environments, including on-premises data centers, cloud infrastructure, and customer sites. This role requires a strategic leader who combines technical expertise in hardware systems with operational excellence, team development, and cross-functional collaboration to ensure 99.9%+ uptime, rapid incident resolution, and scalable infrastructure growth.
The ideal candidate will drive continuous improvement in hardware reliability, automation, and support processes while managing a 24/7 operational environment. This position serves as a critical bridge between R&D, IT, facilities, and customer success teams, ensuring alignment between product design, infrastructure capabilities, and customer needs. Key Responsibilities: Team Leadership & Development Manage, mentor, and grow a team of 19+ Emulation Hardware Support Engineers across multiple regions.
Design and oversee on-call rotations, training programs, and career development plans to build expertise in FPGA-based systems, Linux administration, and network diagnostics. Implement performance metrics (e.g., MTTR < 2 hours, <5% escalations) and conduct quarterly reviews to align team goals with organizational objectives. Infrastructure Operations & Reliability Own end-to-end lifecycle management of emulation hardware, including capacity planning, deployment, firmware updates, and decommissioning.
Develop and support SOPs for hardware diagnostics, failure analysis, and preventive maintenance to minimize downtime. Partner with IT and facilities teams to optimize data center layouts, power/cooling efficiency, and hardware security protocols. Incident Management & Escalation Lead critical incident response for Severity 1 issues, coordinating with engineering and customer teams to resolve outages within SLA targets.
Conduct post-mortem analyses to identify root causes (e.g., firmware bugs, thermal throttling) and implement corrective actions. Maintain a knowledge base of resolved cases to accelerate future troubleshooting. Cross-Functional Collaboration Work with R&D to provide field feedback for improving hardware design (e.g., debug interfaces, telemetry capabilities). Partner with sales/support teams on customer-facing activities, including pre-sales technical reviews and on-site deployment support.
Coordinate with vendors to negotiate SLAs for component replacements and firmware support. Process Optimization & Automation Implement monitoring tools to track system health metrics (latency, thermal levels, FPGA utilization). Automate repetitive tasks such as log analysis, firmware rollouts, and inventory tracking using Automation tools. Lead quarterly capacity planning reviews to align infrastructure with projected customer demand.
Qualifications: Education: BS/MS in Electrical Engineering, Computer Engineering, or related field. Equivalent experience: 10+ years in hardware operations roles. Expertise in FPGA-based emulation systems (e.g., Veloce or Equivalent) Basic/Mid-level Linux administration Leadership: 5+ years managing technical teams in 24/7 environments. Proven track record of reducing MTTR by ≥30% through process improvements.
Global compliance standards (ISO 27001, SOC 2) Leadership Competencies: Crisis Management: Demonstrated ability