Manager – Transaction Processing Unit

VACANCY ADVERTISEMENT TRANSACTION PROCESSING UNIT Suitably qualified persons are invited to submit applications to fill the following permanent position: Manager – Transaction Processing Unit General Accountability The Manager – Transaction Processing provides strategic and operational leadership for all transaction processing, reconciliation, electronic payments, and financial control activities across the Corporation’s banking and investment platforms.

The role ensures the integrity, security, accuracy, and timeliness of financial transactions across approximately 20 bank accounts and 5 investment funds while maintaining a robust internal control environment. The incumbent drives operational excellence, risk mitigation, regulatory compliance, and digital transformation initiatives, while leading teams and partnering with internal and external stakeholders to support the Corporation’s financial stability and strategic objectives.

Key Responsibilities Reconciliation and Reporting Oversee daily operational activities relating to 20 bank accounts and 5 investment funds Ensure D365 and core banking system reconciliations are completed within SLA Monitor fund holding, Visa, ATM, and Demand Draft reconciliations and analysis Monitor discrepancies involving General Ledger balances, Finacle, Fund Holding Registers, and Investment Fund Size accounts Review and approve operational and financial reports submitted to Finance, Sales & Marketing, and Management Manage timely and accurate transfer and reconciliation of inward remittances, acquiring transactions, and third-party cheque deposits Electronic Payments and Transaction Processing Oversee all operational transaction processing activities Oversee processing of transactions for ACH, RTGS, Wire Transfers, ATM, Point of Sale, Incoming Remittances, internal transfers, and office account postings Direct and approve funding transfers between Corporation accounts, investment funds, and external banks Monitor transaction processing workflows and eliminate operational backlogs Ensure all transactions are properly documented, authorized, and processed within approval limits Ensure all electronic payment activities comply with policies, procedures, and operational controls Lead interactions with commercial banks and electronic payment providers Stakeholder Relationships Establish and maintain relationships with external financial institutions and UTC banking partners Incoming Remittances Processing and Control Oversee the complete and timely processing of Incoming Remittances: Ensure that the processing of Incoming Remittance transactions including customer funds and customer transaction information is processed in accordance with established SLA requirements Reconcile Incoming Remittance postings against bank statements and internal systems Maintain audit-ready documentation and operational records Leadership and Team Development Lead, manage, and develop all team members Allocate workflows and ensure effective resource utilization Develop action plans to achieve departmental and operational objectives Establish and monitor performance standards KPIs, and balanced scorecard targets Conduct performance assessments, training reviews, and competency development planning Coordinate succession planning, cross-training, and workforce development initiatives Drive change management and transformation initiatives across the Unit Foster a high-performance, risk-aware, and customer-focused culture Ensure vacation planning and staffing coverage are effectively managed Risk and Compliance Ensure adherence to all internal policies, procedures, regulatory requirements, and operational controls Strengthen the operational control environment across all processes Identify, monitor, and escalate operational and financial risks Oversee audit readiness and support internal and external audits Ensure operational breaches and incidents are investigated and resolved Promote risk and compliance awareness across the