Medical Assistant II - Outpatient Psych

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job Summary Under the general supervision of the Practice Manager for the MGH Team-based Outpatient Psychiatry Clinic, the medical assistant will contribute to this innovative and dynamic practice model by supporting the providers who staff the clinic.

The medical assistant will be The MGH Team-based Outpatient Psychiatry Clinic (TOP) is a general psychiatric outpatient clinic, serving the mental health needs of patients under the care of MGH primary care physicians. The clinic is made up of three teams, each consisting of a psychiatrist, psychologist, nurse practitioner, social worker, and a medical assistant.Qualifications General Responsibilities:Participates actively in patient care which includes obtaining chief complaint and vital signs, completing pertinent screening, and ensuring proper identification and handling of sensitive information and performing other tasks as determined relevant to the individual patient.Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, past medical history and any other information that is added to the medical record of an individual patient.Demonstrates an understanding of the current and future needs of the patient and can use decision-making skills to help patients meet those needs following appropriate protocolsManages the flow of the provider's patient care session, makes decisions to add a patient to the schedule as needed and keeps the provider informed about issues that affect the efficiency of care during the sessionProvides medication and overdose education to patients and families as needed at the direction of the prescriber and within the scope of the MA's practice.Supports patient care and health care team by anticipating administrative functions that require support including but not limited to preparing prior authorizations and participating in the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider.

Monitors and stocks supply for the clinical and administrative needs of the practiceTransports/escorts patients in the hospital as needed Provides cross coverage for patient services coordinator role as needed, such as scheduling patient appointments, answering phones, managing messages, and other managed care related issues, (ONLY IF OUT OF OFFICE)Demonstrates a strong sense of responsibility to maintain an orderly practice environment, including properly disinfecting exam room in between visitsDemonstrates a commitment to excellence in safety, care, and service with a strong orientation toward outstanding customer serviceParticipate in medical team meetings, rounds, case conferences, as appropriate, to provide education and consultation and to exchange information to improve patient careAssist with patient faxes, RX refills, and pharmacy requestsMonitors and manages the Epic in basket/poolsInsurance Verification and Prior Authorizations:Completes insurance verification and benefit reviews prior to any rendered servicesAppropriately documents insurance information, including benefits and prior approvals, in the electronic medical recordOther Administrative Support:Attends daily TOP team clinical huddles and once weekly case conferences meeting; follows up on medical related requests and concerns identified during these meetingsAva