Neighbourhood Housing Officer

We are seeking to appoint a Neighbourhood Housing Officer on a fixed-term contract for two years to join our Neighbourhood Housing Team within Housing and Property Services. Reporting to the Neighbourhood Housing Manager, this role is central to maintaining safe, well-managed estates across North Tyneside. The post holder will directly engage with tenants, leaseholders, residents, and community groups to ensure tenancy sustainment, address tenancy breaches, and support thriving communities.

The Neighbourhood Housing Team delivers high-quality, customer-focused housing management services that benefit tenants and residents across the borough. We work collaboratively with internal departments, elected members, and external agencies to provide safe, sustainable, and inclusive neighbourhoods while supporting the Council's wider housing and community objectives. The core responsibility of the post holder is to manage all aspects of tenancy and estate management within a defined area.

This includes change of tenancy sign-ups, early intervention to prevent tenancy failure, enforcement of tenancy conditions, safeguarding vulnerable residents, conducting estate inspections, and contributing to community engagement and improvement initiatives. The officer will ensure compliance with housing legislation, Council policies, and health and safety standards while supporting performance and service delivery objectives.

The successful candidate You will build strong relationships with residents and tenants, acting as a trusted point of contact and advocate. You will work closely with colleagues and multi-agency partners to resolve tenancy and neighbourhood issues, deliver estate improvement initiatives, and support residents' wellbeing, ensuring the highest professional standards are maintained. You will have experience in housing management or a customer-focused service environment, with strong communication, problem-solving, and organisational skills.

The role requires empathy, integrity, and professional judgement in handling complex tenancy and safeguarding matters. Ongoing professional development and training will support further expertise in tenancy management, estate compliance, and community engagement. Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish.

A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression. As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents.

Our goal is to foster an environment where everyone feels welcome, safe and valued. Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel. Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm.

All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business. Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application.

Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us. Our Carbon Net-Zero 2030 A