Job at a glance
This highly technical Service Delivery role enables the implementation of the latest technology to meet our customers business needs. We provide managed IT solutions to thousands of customers across the globe, who rely on BT to keep their critical business operations running. What you'll be doing Designing and configuring, testing and troubleshooting networks Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents Providing point of technical escalation within the team for complex issues Providing remote support to onsite engineers during solution deployment and resolving issues Actively supporting and implementing efficient ways of working and cost reduction, When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies.
Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Exisiting, or ability to gain Government Security Clearance and NPPV3 Network design, configuration and implemetation skills/accreditations Troubleshooting customer network deployments Vendors include Cisco, Fortinet, Draytek, Meraki, Juniper, Palo Alto, Aruba Proactive continual learning and development Desirable Skills / Experience Cisco CCNP and any other vendor accreditations Evidence of Testing and Troubleshooting Evidence of taking ownership of delivering project work packages This role offers a 3 together, 2 wherever working model.
This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. #LI-Hybrid With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK We're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups.
But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. At BT, we entertain, educate, and empower millions of people every single day.
We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Competitive salary 10% on target bonus BT Pension scheme, minimu