Operational Support Officers

Candidate preferences will be explored during the interview stage in conjunction with the application selection process. Proud to serve. Proud to keep justice going. Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role The role is primarily based within the courtroom, supporting the smooth running of court proceedings.

Administrative duties will also be incorporated into the post. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include: Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes. Creating and updating records digitally, interpreting information required on a court file accurately.

Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently. When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives., These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week (Monday to Friday). This is a business-critical role requiring full time hours. Brighton Magistrates' Court, BN2 0LG ONLY (Saturday working) You will be required to work the following shift pattern, to include Saturdays as follows: 5 days over a 6 day working pattern. Your working pattern will be confirmed by your line manager, and whenever you are required to work on a Saturday, you will receive a day off in lieu based on business needs.

Please note that there is no requirement to work on Sundays. Occasional travel to other courts Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites/courts. Where applicable, associated travel cost/time will be applied in line with organisational policies. While you will have a designated base location, the role may require travel to other courts within a reasonable commutable distance: Crown Position: Occasional travel may be required to Brighton and Hove.

Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the imm