Operations Delivery Manager - Home Claims

Taking on a portfolio of change projects that support Home Claims in translating great ideas into credible plans that benefit customers, colleagues and our company and coordinating change across several areas including IT systems, processes and customer communications Working creatively to solve challenges, in partnership with frontline colleagues, specialists in Home Claims and the wider Claims/Hastings team - building an enviable group of stakeholders to draw on for each change Championing a whole systems thinking approach that ensures each change considers processes across the whole customer journey so that change is implemented well, with lasting results and ensuring all processes within each change have been documents and controls are in place Defining robust plans to implement each change, ensuring each project has clear outcomes, clear timelines and can be embedded within Home Claims whilst it manages the day to day claims operation and managing the budget for each project, ensuring business cases are robust and the change is delivered on time and within the agreed spend Coaching, mentoring and motivating our Operations Delivery Executives and championing the highest standards, acting as an internal 'quality check' for all projects and change Supporting the Head of Home Claims and making sure all change happens seamlessly, brilliantly and in partnership with the Home Claims Operations Team Our Home Claims team has gone through exponential growth over the past few years and this growth is continuing - we want to become a market leader in Home Claims!

We want to make what can a stressful process for customers more straightforward. In this role, you'll be leading high impact, high value change projects into and alongside a busy Home Claims operation. Therefore, we want someone who has experience of, and is passionate about, delivering brilliant people-centred change., Proven track record of delivering multiple operational projects successfully, including changes across busy operational areas across a matrix organisation, incorporating IT and general processes Has a real passion for making things better for frontline colleagues and customers and able to get things done by getting 'stuck in' and support the resolution of problems with the team Proven problem solver - able to demonstrate how to tackle challenges head on Strong knowledge of Operational and Risk Management principles and practices Experience of working in regulatory environment at this level - knowledge of Insurance/Home Claims is advantageous We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.

We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive… Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI).

This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up t