Operations Team Lead

Operations Team Lead Company: Orijin Inc. Location: Prashad Nagar, Georgetown, Guyana The Operations Team Lead supports and guides the Operations Coordinators, who carry out the execution of operational tasks. The role's focus is on removing obstacles, setting direction, maintaining standards, and ensuring the team achieves the desired result on each case - not simply completing tasks - following through until matters are genuinely resolved.

The Team Lead is the direct reporting line for all Operations Coordinators, responsible for their performance and day-to-day management, and - being office-based for most of the working day - is expected to stay on top of internal and external written correspondence. The one exception to the Team Lead's non-execution role is Operations Administration, covering file creation, OI# assignment, and final file review.

Job Summary Employer: Orijin Inc. Job Type: Full-time Location: Georgetown, Guyana Category: Operations Management Closing Date: 2026-09-25 Key Responsibilities 1. Team Oversight & Coordination Provide daily oversight and guidance to Operations Coordinators. Ensure clear task allocation, workflow alignment, and cooperation across the team. Monitor workloads and priorities to maintain operational continuity and prevent bottlenecks.

Act as the first point of escalation for operational issues arising within the team. Ensure roles and responsibilities are clearly understood and consistently applied. Stay on top of internal and external written correspondence (email), ensuring items are read, actioned, and responded to promptly. 2. Operational Monitoring & Performance Control Track the progress of customs processing, clearances, vessel activities, and related operational tasks.

Ensure deadlines, service standards, and regulatory requirements are met. Ensure the team's focus is on achieving the intended outcome for each case - not simply completing individual tasks - following through until matters are genuinely resolved. Follow up regularly with Coordinators on outstanding items to confirm progress, close gaps, and keep cases moving toward completion. Identify delays, risks, or recurring issues and take corrective action.

Review operational logs, trackers, and reports for accuracy and completeness. Ensure timely escalation of critical issues to management when required. 3. Operations Administration (Retained Duties) Create operational files for new cases, as the Team Lead and the Managing Director are first to receive incoming case content and instructions. Assign OI# reference numbers at file creation, in accordance with the Company's file naming and numbering convention.

Ensure the OI# system is applied consistently to support accurate case tracking, documentation, and billing. Once a job is completed by the Operations Coordinator, review the hard file for accuracy and completeness, ensuring all relevant documents are present. Hand over the reviewed file to the Administrative Officer, who is responsible for maintaining files and records on an ongoing basis. 4. Direct Operational Support (As Needed) Step in to provide coordination support during peak periods, staff absences, or urgent situations.

Support field operations, third-party coordination, and documentation follow-ups as needed. Ensure continuity of operations during disruptions or high-pressure scenarios. Provide hands-on guidance to team members during complex or unfamiliar cases. 5. Stakeholder & Third-Party Management Serve as the primary point of contact for clients; the Team Lead owns the client relationship and general client communication.

Exception: the Operations Coordinator handling a specific job may communicate directly with that client where a live, in-progress update is needed - this does not change who the client's main point of contact is. Oversee communication with key external stakeholders, including regulatory agencies, port authorities, shipping lines, transporters, and warehouse operators. Ensure communi