Ophthalmology Booking Clerk

The post sits within the Division of Surgery and will initially be allocated to the Ophthalmology Directorate. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements., The post holder will provide administrative and clerical support to the Ophthalmology service within theSurgical Division.

The post holder is a key member of the team, working closely with the wider Ophthalmology service on the business management of the service. To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for Ophthalmology.

The main focus of this role will to be to provide support to ensure access targets are met within the Ophthalmology service and that inpatient and outpatient capacity is well utilised. The post involves the booking of outpatient appointments and day case treatments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using systems, direct and partial booked appointment processes.

The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring., You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills.

The post holder will play a key part in delivering our transformation plans for Ophthalmology Service. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply., Good communication skills Polite and professional telephone manner Ability to prioritise workload and achieve targets within given deadlines Ability to establish good working relationships with managers, clinicians, clerical staff at all levels Ability to work flexibly either as part of a team or using ones own initiative, Ability to work and problem solve under pressure whilst achieving targets Willingness to work under direction but also a self-starter Demonstrate a commitment to achieving high quality standards of work Flexible to the needs of the service and determined.

Accurate/Methodical in all aspects of work, Ability to work and problem solve under pressure whilst achieving targets Willingness to work under direction but also a self-starter Demonstrate a commitment to achieving high quality standards of work Flexible to the needs of the service and determined. Accurate/Methodical in all aspects of work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing. We are