Patient Call Center Rep - $21/hr - DC

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a mission driven nonprofit organization is seeking a Patient Call Center Representative to join their team on a temporary basis in Washington, D.C.About The Job:Respond to inbound calls, emails, chats, texts, and voicemails from older adults, caregivers, people with disabilities, and professionals seeking community-based resources and support servicesAssess caller needs and provide accurate referrals to approved agencies, programs, and aging or disability-related resources nationwideTransfer inquiries to appropriate organizations and service providers while following established protocols and performance standardsMaintain detailed documentation, reporting, and case records to support program requirementsOperate effectively in a fast-paced, high-volume contact center environment while delivering exceptional customer serviceSupport mission-driven efforts to connect individuals with services that promote independence and quality of lifeAbout You:Minimum two years of college required; degree preferredHuman services, call center, or customer service experience requiredStrong written and verbal communication skills with excellent interpersonal skillsAbility to manage high-volume inquiries and work independently or as part of a teamKnowledge of aging, disability, or information and referral services preferredBilingual English/Spanish preferred but not requiredReliable home internet and a dedicated workspace for remote workAbout The Position: Start Date: ASAP!$21/hrTemporary contract (4-6+ months expected)Hybrid schedule: 2 days onsiteSchedule: Monday-Friday, 8:00 AM-4:30 PMMetro accessible!Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.

This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)