Patient Experience Navigator, Express Care

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job Summary Express Care, formally known as Urgent Care, is a convenient option for patients 18 months and older who require timely medical care, but the situation is not an emergency.

Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need. We are seeking a full-time, 36-hour Patient Experience Navigator to join our Express Care team in Northampton! Our Express Care Center is located at 30 Locust St, Northampton, MA 01060. This position is onsite four days per week and includes an every other weekend rotation.

Scheduling is flexible based on departmental needs.Since Express Care is a 7-day-per-week operation that delivers care days, evenings, weekends, and holidays, we request staff to be flexible with scheduling needs and take on weekend/holiday coverage as needed. We do our best to keep all employees in their assigned locations; however, you may also be asked to float to other locations for training/precepting purposes or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes).

The other locations are Southampton, Amherst, or Greenfield.SummaryPerforms administrative functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including phone calls, check-in, check-out duties. Actual job duties may vary by Department.Essential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

-Greet and assist patients. -Answer telephones and assist callers with routine inquiries.-File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments.-Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.

-May monitor patients in waiting room and responds to any needs for information. -Assists in patient flow processes.Qualifications EducationHigh School Diploma or Equivalent required orTrade/Technical/Vocational Diploma Related Field of Study preferredCan this role accept experience in lieu of a degree? NoExperienceAdministrative Assistant or Secretarial Experience 2-3 years requiredKnowledge, Skills & AbilitiesProficiency with office procedures and equipment i.e.

filing, copying, scanning, printing and faxing.Proficiency in MS Office.Ability to proofread and edit written documents.Ability to use phone system.Managing one's own time and the time of others.Strong verbal & written communication skills.Strong interpersonal, written and oral skills.Ability to use standard office equipment.Familiarity with medical terminology.Additional Job Details (if applicable) Remote Type OnsiteWork Location 30 Locust StreetScheduled Weekly Hours 36Employee Type RegularWork Shift Day (United States of America)Pay Range $17.71 - $24.40/HourlyGrade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member bring