Patient Experience Representative

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a leading healthcare organization in Brookline, MA, is seeking a Patient Experience Representative for a 10-12 week contract opportunity. This fully onsite role pays $22/hour and follows a Monday-Friday schedule of 8:30 AM-5:00 PM, with flexibility required for occasional shifts from 10:30 AM-7:00 PM.

The Patient Experience Representative will serve as the first point of contact for patients, supporting front desk operations, appointment scheduling, insurance verification, and administrative tasks while delivering an outstanding patient experience. Qualified and interested candidates are encouraged to apply today for immediate consideration.Job ResponsibilitiesGreet and check in patients in a professional and friendly mannerVerify patient demographic and insurance informationCollect copays, process payments, and provide receiptsAnswer incoming phone calls and assist with patient inquiriesSchedule, reschedule, and confirm patient appointmentsManage patient portal messages and route requests appropriatelyAssist patients with paperwork and appointment preparationMaintain accurate records while ensuring HIPAA complianceCoordinate communication between patients, providers, and office staffPerform data entry, filing, and document managementSupport the overall organization and efficiency of the officeCandidate QualificationsPrevious healthcare experience requiredStrong customer service and patient-facing experienceExperience scheduling appointments and handling high-volume phone callsFamiliarity with patient registration and insurance verification preferredExcellent communication and organizational skillsAbility to multitask in a fast-paced environmentProficiency with Microsoft Office required; EMR experience preferredBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.

This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)