Patient Pathway Co-ordinator

We are looking for a highly organised, compassionate and resilient individual to join the NHS Children and Young People's Gender Service (London) as a Patient Pathway Co-ordinator. The service supports children and young people with a range of individual needs and experiences, including those who are questioning their gender. Care is delivered by a multidisciplinary team working closely with children and young people, their families and carers, local healthcare professionals and partner organisations.

This is an important and sensitive administrative role. The Patient Pathway Co-ordinator will help ensure that children and young people move through the service safely and efficiently, from receipt of referral through the different stages of their pathway. Responsibilities will include coordinating appointments, monitoring pathway progress, maintaining accurate patient information, supporting multidisciplinary meetings and helping to ensure that information is shared appropriately and promptly., Use of AI: As part of your application, please use your supporting statement to evidence how you meet the essential and desirable criteria, ensuring you provide examples.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Skilled Worker Visa: This role is unlikely to meet the requirements for Skilled Worker visa sponsorship. Please note that sponsorship can only be offered where the role meets the relevant UK Visas and Immigration (UKVI) points-based system criteria.

For more information about the eligibility requirements, please click here Informal discussion: We encourage interested applicants to contact the department for an informal discussion either before submitting an application or prior to interview. The successful candidate will understand that children, young people and families accessing the service may be anxious, distressed, uncertain or frustrated.You will need to communicate clearly and sensitively, listen carefully and respond in a calm, respectful and non-judgemental way.

You must be able to maintain confidentiality, professional boundaries and discretion when dealing with sensitive information and complex circumstances. We are particularly interested in candidates who can demonstrate an understanding of the specific needs of children and young people accessing the service, including those who are questioning their gender. Previous experience in a gender service is not required, but candidates must be able to show how their experience, knowledge and approach would enable them to support this patient group appropriately.

We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination. We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.

We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history. We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members.

We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion. Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-