Job at a glance
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new People & Culture Manager. The People & Culture Manager reports to the Assistant Director, People & Culture and is responsible for the day-to-day management and execution of the hotel's People & Culture programs, policies, and colleague initiatives. This role supports talent acquisition, employee relations, performance management, engagement, training, compliance, and workforce planning while fostering a positive colleague experience aligned with Fairmont and Accor values.
The People & Culture Manager partners closely with department leaders to attract, develop, engage, and retain top talent while ensuring compliance with employment legislation and company policies. Key Responsbilities Employee Relations & Colleague Experience Serve as a trusted advisor to managers and colleagues on People & Culture policies, procedures, and workplace matters. Support the resolution of employee relations issues through coaching, guidance, investigation, and conflict resolution.
Conduct workplace investigations and maintain appropriate documentation and records. Promote a positive and inclusive work environment that reflects Fairmont and Accor values. Support colleague recognition, engagement, wellness, and retention initiatives. Assist with the administration of disciplinary processes and performance improvement plans. Talent & Acquisition & Onboarding Support recruitment activities including sourcing, screening, interviewing, and candidate selection.
Partner with hiring managers to identify staffing needs and workforce planning requirements. Ensure successful onboarding and orientation experiences for all new colleagues. Monitor recruitment metrics and support initiatives to attract top talent. Maintain recruitment records and ensure compliance with hiring procedures. Performance Management & Talent Development Support the administration of annual performance review processes.
Provide coaching and guidance to leaders on performance management practices. Assist in identifying learning and development opportunities across the organization. Coordinate leadership development, succession planning, and talent review initiatives. Support training programs that enhance colleague and management capabilities. Policy Administration & Compliance Ensure compliance with employment legislation, labour regulations, company policies, and collective agreements where applicable.
Maintain accurate employee records and People & Culture documentation. Support audits, regulatory reporting requirements, and compliance initiatives. Assist with policy development, communication, and implementation. Ensure confidentiality of employee and organizational information. Audit & Year-End Administration Prepare payroll documentation required for internal and external audits. Coordinate responses to payroll audit inquiries and provide supporting documentation as required.
Ensure year-end payroll reporting requirements are completed accurately and within regulatory deadlines. Maintain accurate employee earnings, deductions, and tax records. Support annual financial statement audits and compliance reviews. Workforce Planning & HR Administration Monitor staffing levels and support workforce planning initiatives. Maintain HRIS records and employee files. Produce reports and metrics related to recruitment, turnover, absenteeism, engagement, and other workforce indicators.
Support organizational change initiatives and restructuring processes as required. Assist with leave administration and employee status changes. Leadership & Department Support Provide day-to-day support and guidance to People & Culture Coordinators and Administrators. Participate in departmental planning and execution of strategic objectives. Support departmental budgeting and forecasting activities.
Assist the Assistant Director, People & Culture with special projects and organizational initiatives. Promote continuous improv