People Partner

Full-time Permanent Team Member Posted 03 Sep 2026 Description Purpose We are looking for a practical, people-focused and supportive People Partner to join our team and provide trusted People support across the business. This is a hands-on generalist role where you’ll work closely with managers and team members across the employee lifecycle, providing advice, coaching and practical support across employee relations, recruitment, performance, policies, team experience and day-to-day People matters.

You’ll be joining the team at an exciting time as we implement our new HRIS, Employment Hero, continue to develop and embed our People processes, and bring our company values to life: Dedication, Accountability, Integrity, Support, Hospitality and Standards . This is a great opportunity to play a key role in shaping how we support our people, how our People function operates as we grow, and how our values are embedded into the everyday team member experience.

This is a hybrid role, giving you the flexibility to manage your own time between working from home and working from our hotels. Being present in our hotels will be an important part of the role, providing in-person support to managers and teams and building strong relationships across the business. Key Responsibilities People Operations Act as a trusted first point of contact for day-to-day People and HR queries from managers and team members, providing practical advice or connecting them with the right support.

Support the full team member lifecycle, including probation, changes to employment terms, promotions, flexible working, family leave, internal moves and leavers. Prepare and manage employment documentation, including contracts, variations, letters and other HR correspondence, ensuring accuracy and compliance. Support the payroll process in partnership with the payroll team, ensuring team member changes and information are accurate and processed on time.

Ensure People processes are followed consistently and identify opportunities to simplify and improve the team member experience. Compliance & Policy Keep up to date with changes in employment legislation, regulations and HR best practice, assessing their impact on the business. Support the Head of People with reviewing and updating People policies and processes to ensure they remain legally compliant, practical and fit for purpose.

Develop clear, accessible guidance, templates and resources to help managers confidently navigate People matters. Translate legislation and People policies into practical advice that managers and team members can understand and apply. Identify areas of People-related risk and recommend improvements where appropriate. Employee Relations Provide practical, trusted advice and coaching to managers on a broad range of employee relations matters, including performance, absence, capability, conduct, disciplinary and grievance issues.

Provide hands-on support with ER cases, including investigations, disciplinary and grievance processes, performance management and long-term absence. Ensure employee relations matters are managed appropriately, consistently and in line with company policies and employment legislation. Maintain accurate and confidential case documentation and provide appropriate updates and reporting to the Head of People.

Identify recurring themes and risks across ER activity and use these insights to improve manager capability, policies and People processes. Recruitment & Onboarding Partner with managers throughout the recruitment process, providing practical advice and support on role design, advertising, shortlisting, interviewing, selection and offers. Help ensure recruitment decisions and processes are fair, consistent and aligned with our values and employment practices.

Coordinate a smooth and engaging onboarding experience, ensuring new team members have everything they need to feel welcomed, supported and set up for success. Work with managers to continuously improve recruitmen