Job at a glance
Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job Summary Join our collaborative and fast-paced specialty care team!
We are seeking an experienced Practice Assistant to support our busy Cardiology and Urology practices. In this highly visible, patient-facing role, you'll be an important part of the patient experience, assisting with check-in and check-out, scheduling, copay collection, and other front-desk responsibilities.The ideal candidate is personable, organized, comfortable working in a high-volume environment, and able to balance multiple priorities while providing excellent customer service.
Previous healthcare or medical office experience is strongly preferred, and Epic experience is a plus.SummaryAs a Practice Assistant II, you'll play a vital role in creating a welcoming, well‑coordinated experience for patients and families while supporting clinicians in a fast‑paced, mission‑driven environment.Essential Functions:- Processes patients arriving for appointments. Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient's appointment.
Operates computer terminal and must be proficient in multiple practice management systems.- Warmly greets patients and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.- Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed.
Schedules patients for appointments within the Specialty Clinic and facilitates appointments for patients to external referral agencies.- Coordinates the site-specific patient intake forms and forwards to the appropriate provider. If appropriate, ensures that medical records are in order for the daily appointment schedule.- Performs all check-out functions, including but not limited to scheduling follow-up visits within the Specialty Clinic, as well as appointments in other departments and outside the hospital.
- Provides support and information to patients and providers to problem solve and manage complex administrative issues- Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection.- Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.- Schedule patient appointments and coordinates the scheduling of diagnostic testing.- Ensure the completeness of all required benefits eligibility, waivers, etc.Understands HMO, Managed Care, and other Third-Party Insurers.
Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.Understands financial services and self-pay resources and provides patients with information as needed.- Provide cross-coverage for other staff members for absences, vacations, etc. and during variations in workflow, as needed, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations.
- Answers incoming telephone calls in a timely fashion, as needed.- Assists with training and orientation of new staff, where applicable.- Works on special projects as directed.- Performs all other duties & tasks as assigned.Qualificatio