Private Patients - Service Manager

The Private Patient - Service Manager, will be responsible for the effective delivery and performance, of private patient services across St. George's University Hospitals NHS Foundation Trust sites. Reporting to the Assistant General Manager, the post-holder will oversee all aspects of private patient activity; outpatient, inpatient and outlier service coordination, consultant engagement, administrative leadership, financial management, compliance, and service improvement.

The post holder requires strong leadership, resilience and excellent communication skills. The role will ensure that private patient services are delivered to the highest standard of quality, efficiency, and patient experience, in line with Trust strategy and regulatory requirements. Acting with a high level of autonomy, the post-holder will manage complex operational challenges, and support the modernisation and growth of private patient services at St.

George's. The post will also play a pivotal role in service planning, performance reporting, and project implementation, and deputise for the Assistant General Manager when required. This is an exciting time to join the Private Patients Team at St. George's as the Trust looks to expand its Private Patient offering and revenue, allowing reinvestment into frontline NHS Clinical Services., As the Private Patients Service Manager you will need to: Lead the day-to-day operational management of the Private Patients Service.

Ensure delivery of efficient and effective private patient pathways across outpatient, inpatient and diagnostic services. Maintain high standards of patient-centred care, customer service and operational performance. Ensure services are responsive, accessible and aligned with agreed quality standards. Develop and maintain effective operational procedures supporting booking, admissions, billing, pre-authorisation and discharge processes.

You will need to demonstrate an understanding of the NHS and the current operational performance agenda and how performance and service delivery is managed across a large complex organisation., At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. We are looking to recruit an experienced, innovative and strong leader.

Possessing excellent communication and interpersonal skills, you will have with the ability to work well under pressure; meeting the challenges of working to deadlines and will be comfortable working with colleagues at all levels of the organisation. You will have excellent managerial skills and experience - someone who is positive and focused on delivering service excellence - and someone who can lead a team to achieve service change positively and effectively to deliver departmental and Trust strategic objectives.

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.