Product Designer

Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another, This is a full-time role, however flexibility in this will be considered We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU What you'll do Own end-to-end design across assigned customer and colleague-facing journeys, working independently with strategic input from the Design Manager rather than day-to-day oversight.

Create UX flows, wireframes and prototypes to explore and communicate design ideas. Contribute to and evolve our design systems, patterns and accessibility standards Conduct user research to inform and validate design decisions, including usability testing, Conduct interviews, surveys and observational studies, and synthesise findings into actionable design direction Produce high-fidelity designs and concepts using the Digital Design System for mobile and web, with consideration for responsive design and native OS capabilities across iOS and Android Drive adoption of AI tools across the design and research practice, identifying where they improve quality, speed or outcomes Design for Greggs' AI-powered features, shaping how AI capabilities are introduced into customer experiences such as loyalty, personalisation and growth, and into colleague-facing operations Attend workshops and sessions to help stakeholders better understand the value of Product UX and Design Presenting designs with stakeholders and managing expectations Work closely with Product, Engineering and Delivery Collaborate with Engineering to ensure designs are practical, scalable and delivered to a high standard Partner with business subject matter experts to ground design in operational reality, particularly when designing for shop colleagues Clearly communicate and defend design decisions with evidence and product thinking Present findings and recommendations to stakeholders in a clear and accessible way Bring solid hands-on experience as a Product Designer (or similar end-to-end design role) working on customer or colleague-facing digital products Experience working in an embedded product team and close cross functional collaboration with a variety of stakeholders Are comfortable owning design from problem framing through to delivery, working autonomously without needing day-to-day oversight Have a strong grounding in UX research and integrate research practice into your design work, conducting research yourself rather than relying on a separate workstream Have hands-on experience with AI in your design or research work, even if you are still building your craft in this space Are curious about how AI is changing design and instinctively experiment with new tools as they emerge Are confident using Figma to a high standard, including Auto Layout, Components and Design Systems Communicate and defend design decisions clearly, with evidence and product thinking, to a range of different audiences Have experience presenting research, design and recommendations to stakeholders in a clear and accessible way Have proven experience building and managing stakeholder relationships and influencing decisions whilst bringing different perspectives together Have a strong understanding of accessibility standards and apply them as a default Are familiar with working in an Agile product environment, embedded within a squad Care about the craft of design while staying grounded in product outcomes Thrive in a fast-paced environment where customer experience and operational realities both matter Enjoy being part of a collaborative, supportive squad, celebrating wins and sharing responsibility for outcomes Value and contribute to an inclusive culture, where different perspectives are welcomed and help everyon