Product Manager - Managed Services

Shape the Future of Owner Success as Product Manager - Managed Services At Forge Holiday Group, home to Sykes Holiday Cottages, Forest Holidays and Bachcare, we're building an AI-enabled business where technology, data and innovation create exceptional experiences for guests and property owners alike. We're now looking for a Product Manager - Managed Services to define the strategy, commercial model and roadmap for the services and managed offerings that help owners succeed.

This is a high-impact role at the intersection of product, commercial strategy and operations. You'll shape scalable, revenue-generating managed services, improve owner outcomes and drive competitive advantage across the Group., As Product Manager - Managed Services, you'll own the vision, strategy and multi-year roadmap for owner services and managed offerings across Forge Holiday Group. From holiday parks and multi-unit sites to short-term letting services, you'll determine what owners need, how services are delivered and how we use technology and AI to create exceptional owner experiences.

Working within our AI Operating Model, you'll collaborate with lean cross-functional pods across discovery and delivery, partnering with Product, Engineering, Data Science, Customer Success and Commercial teams. This role carries full accountability for product direction, commercial performance and the value delivered to owners. What You'll Be Doing: Lead products through discovery, development, launch and optimisation.

Shape AI-powered service discovery and recommendation experiences for owners. Build scalable, revenue-generating services that help owners maximise performance and profitability. Define commercial models, growth opportunities and success measures. Establish and improve service quality, adoption and owner experience KPIs. Improve how services are delivered across Forge platforms and integrations. Use experimentation, analytics and owner feedback to drive product decisions.

Partner with Engineering, AI and Data Science teams to deliver intelligent owner solutions. Act as the strategic link between Product, Commercial, Customer Success, Operations and Technology teams. Own key commercial metrics including recurring revenue, owner retention, attach rates and lifetime value. Extensive Product Management experience with ownership of complex, revenue-generating products or services.

Strong product strategy, roadmap and outcome-measurement expertise. Experience building or scaling owner services, managed offerings, marketplace products or similar B2B2C solutions. Strong knowledge of property management, short-term letting, holiday parks or hospitality operations. Understanding of APIs, integrations and service-based architectures. Experience applying AI-powered discovery, recommendations or LLM-based solutions.

Strong commercial acumen and data-driven decision making. Excellent stakeholder management, communication and influencing skills. It would be great if you also have experience with: Travel, hospitality, property technology, ecommerce or fintech. Holiday parks, multi-unit accommodation or short-term rental platforms. Fabric, Databricks, Snowflake or BigQuery. Ready to shape the future of owner success?

Join Forge Holiday Group and build the products, services and AI-powered experiences that help owners grow their businesses and deliver exceptional guest experiences. This is an opportunity to shape products that directly impact owner success while creating new revenue streams and long-term competitive advantage for the Group. You'll have the autonomy to set direction, make decisions and deliver meaningful outcomes in an organisation investing heavily in AI, technology and product innovation.

Why You'll Love Working Here: We want our people to enjoy being part of Forge Holiday Group - and we think our benefits are a pretty good place to start. Annual bonus scheme based on company performance ️ 33 days' holiday (including bank holidays), plus up to 5 extra