Job at a glance
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to manage the delivery of programs and projects, ensuring effective stakeholder engagement, budget reporting, and partnership management with third-party contributors. Additionally, the role involves executing business strategy for assigned programs, underwriting business within authorised limits, evaluating risks, and contributing to a profitable portfolio by gaining industry knowledge and expertise in specific lines of business.
Program Manager - Claims Cloud Transformation London or Leeds Permanent, full time (hybrid) The opportunity QBE Europe is recruiting for an experienced Program Manager to lead a significant multi-year Claims Transformation Programme. This role will be responsible for the delivery of the Claims Cloud Transformation Programme, a multi-year initiative that will migrate our UK and European Claims operations onto a new Cloud platform.
The programme will modernise our claims ecosystem, simplify technology landscapes, improve operational efficiency, enhance customer outcomes and establish the foundation for future cloud-enabled claims capabilities. Reporting to the Head of Change Delivery, Claims & Operations, the successful candidate will be accountable for establishing, maintaining and driving delivery of the end-to-end programme roadmap across a 5+ year delivery horizon.
The role will lead multiple workstream leads, delivery partners, technology suppliers and business stakeholders to achieve agreed business outcomes while ensuring alignment with enterprise, regional and global strategic objectives. This is a highly visible leadership role requiring exceptional programme management, communication and stakeholder engagement skills. The successful candidate will create clarity and alignment across a complex delivery landscape by developing compelling plans, executive-level communications, delivery reporting and options analyses that enable timely and effective decision-making.
This is a unique opportunity to lead a business-critical transformation programme that will shape the future operating model for Claims across the UK and Europe About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact.
It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Duties and responsibilities Programme Strategy & Leadership Define and maintain the overall Claims Cloud Transformation roadmap, delivery strategy and implementation approach.
Lead the end-to-end programme and delivery teams to achieve agreed business outcomes, benefits and strategic objectives. Establish and maintain programme governance, delivery controls and decision-making forums, in accordance with our transformation governance framework Ensure the programme remains aligned to business strategy, technology strategy and enterprise architecture. Drive clarity and alignment across a complex network of stakeholders, suppliers and delivery teams.
Lead through influence within a matrix environment spanning business, technology, operations and external partners. Planning & Delivery Develop integrated multi-year programme plans covering business, technology, data, migration, testing, change and operational readiness activities. Drive delivery execution across multiple concurrent workstreams and releases. Identify, manage and coordinate critical dependencies, milestones, risks and issues.
Ensure delivery plans are realistic, transparent and outcome-focused. Establish mechanism