Job at a glance
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers through the combination of the real and digital worlds, improving how we live, work, and move today and for the next generation. We know a business thrives when its people are thriving, so we put our people first. Our global, diverse team will support you and challenge you to grow in new ways.
Who knows where our shared journey will take you? Transform the everyday with us! The Siemens Project Management Office (PMO) is looking for a Project Manager - Customer Services (CS) to join our team in Electrification and Automation (EA). The Electrification & Automation business unit covers the entire spectrum for power distribution systems and service solutions. As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout.
You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset.
As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment. This position can be remote or based out of Wendell, NC Project and System Types: Project Types - installation and commissioning, turn key, design build, engineer, procure, construct (EPC), power system studies, maintenance outage testing and electrical system emergency response/disaster recovery, electrical retrofit managing teams of field service engineers as well as 3rd party suppliers, consultants and contractors Product types: Photo Voltaic (Solar), Inverters, Low and medium voltage air insulated switchgear, medium voltage gas insulated switchgear and switches, low voltage panelboards and automatic transfer switches, air and liquid filled transformers, motor control centers, medium voltage contactors, integrated ehouse electrical solution systems, battery systems, electrical cable systems and busways, cable, connectors and supporting systems.
Primary Responsibilities: Direct all phases of projects from inception through completion. Ensure that we pre-identify and mitigate safety risks across on our service projects to guarantee safe completion of our service activities. Responsible for the budget, schedule, quality, and performance of the assigned project(s). Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status. Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications. Manage customer expectations across the project cycle by regularly communicating our project milestone statuses, resource activities, and other service project related actions.
Prepare and/or work with application engineering team to develop change order quotations for additional service requests during the project. Proactive and frequent communications with our Lead Field Service Representative working at the customer site. Communicate to finance partners, scheduled completion, and revenue forecasting monthly for all assigned projects Provide Lessons Learned feedback to our front end offers team to ensure we constantly are improving our offers and helping mitigate any unclear items for our customers.
Ensure all project and service requirements are identified, understood, and satisfied throughout the order life cycle. Identify areas of risk within assigned projects and develop mitigation strategies Define and develop requests for quote for 3rd party services as well as mater