Job at a glance
Summary: Perform all property management and client related responsibilities for all assigned properties as detailed below. Supervise assigned residential properties, averaging 125 units with 400 tenants. Address accommodation needs, mediate tenant conflicts, imposes guidelines, rules, and regulations with all tenants. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Work with other Housing Department Staff, including the Maintenance Department to ensure that all assigned properties are safe, presentable and meet all regulatory or contractual requirements.
Manages and supervises the administration, improvement, maintenance, and general operations of residential properties. Where applicable, complete all necessary intakes from various resources and contracts from the assigned portfolio of properties. In coordination with Case Management staff, determine applicant appropriateness for each specific residence including specific entry requirements. Review leases, funding sources, verify income, CORI approvals and other needed tasks.
Ensure that all assigned housing units are full utilized, that rent collection goals are met, security deposits are obtained, vacancies are minimized and bad debt targets are achieved. Prepare for and conduct property audits or inspections as required, including but not limited to audits with the funder, housing inspections related to life safety, tenant files, and fair housing laws. Work in conjunction with assigned maintenance staff on scheduling and coordinating general upkeep, major repairs, remodeling, or construction projects.
Provide recommendations for needed capital repairs and projects. Attend regularly scheduled property performance review and status meetings. Develops and implements strategies to improve property operational and financial performance. Works with law enforcement/local authorities and appears in Housing Court as needed. Working with Case Managers as needed, to qualify potential program participants to ensure documentation completeness for housing.
Identify, qualify, recruit and train potential Resident Managers while involving Case Managers in the process as needed. Where appropriate, conduct house meetings, focusing on maintenance, upkeep of the building, and general house issues. Involve the Case Manager(s) as needed. Ensure operational readiness for any newly assigned properties. Responsible for collaborating with the Case Manager to ensure all necessary funder reports are completed and submitted on time.
Shows properties, explains terms of occupancy, and provides information about the community to prospective tenants. Coordinate the eviction process including notices and necessary documentation. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws as well as funding requirements. Ensure compliance with program/department, agency a