Job at a glance
JOB TITLE: IT MANAGER About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent, skilled, and experienced IT Manager to work in Nairobi, Kenya. Job Purpose Own the delivery of the technology agenda, translating business objectives into systems, data, and service capability across the operating companies.
Partner with functional leadership and operating company management to define, prioritise, and deliver technology investments that measurably improve commercial performance, operational efficiency, and regulatory standing. Accountable for the security, availability, integrity, and regulatory compliance of information systems and data. Key Responsibilities IT Strategy and Governance Define and maintain the IT strategy and roadmap in alignment with the Corporate Strategy.
Determine capital investment parameters, priorities, and risk appetite for IT initiatives to maximise return on investment. Advise the management team on emerging technologies and digital trends, including governance of artificial intelligence adoption. Maintain the IT policy framework and ensure it remains current against the regulatory environment. Business Partnering and Digital Transformation Engage departmental and operating company leadership to understand functional strategy and agree supporting functional IT strategy.
Translate business requirements into functional and non-functional specifications for new or changed services. Lead identification and delivery of process digitisation and automation opportunities across Finance, Supply Chain, Production, Sales, Quality, and Laboratory functions. Act as the internal authority linking technology investment to commercial outcome, ensuring each initiative carries a defined baseline, target benefit, and named business owner.
Project and Portfolio Delivery Manage the technology project portfolio, sequencing initiatives against business priority, resource availability, and budget. Deliver multi-disciplinary projects within agreed time, scope, and budget constraints, applying consistent project governance from charter through to benefits realisation. Provide technology leadership and governance to business-led projects with a systems or data component.
Information Security, Data Protection and Business Continuity Identify, classify, remediate, and mitigate vulnerabilities across information systems. Maintain and test the disaster recovery plan in accordance with the business continuity policy. Ensure compliance with the Kenya Data Protection Act 2019 and maintain readiness for regulatory engagement with the Office of the Data Protection Commissioner.
Ensure system controls, access management, audit trails, and electronic records meet requirements. Deliver cyber security awareness training and manage security incidents through detection, containment, recovery, and lessons learned. IT Service Operations Ensure reliable, secure, and cost-effective operation of infrastructure, applications, networks, and end-user services. Approve and validate IT requests for software, hardware, and service change.
Maintain the systems and asset register and manage the technology lifecycle. Report IT service performance to the management team monthly. Data, Analytics and Reporting Develop and maintain the data and analytics capability, including reporting platforms, data quality standards, and management information delivery. Ensure business decision-makers have timely, accurate, and accessible performance data.
Vendor, Contract and Financial Management Develop and implement IT service management agreements, operational level agreements, and underpinning contracts. Manage vendor performance, escalation, and commercial relationships. Develop and manage the ICT operating and capital budget. Qualification and Experience Education