Job at a glance
A fantastic opportunity for a Reception Shift Leader to join our team in voco Oxford Thames on a Full-Time contract! This is an exciting role, combining strong guest-facing operational delivery with added responsibility for training, shift supervision, interdepartmental coordination, guest complaint support, and maintaining a positive team culture across Front Office and Spa & Leisure! You will earn £14.31 per hour - equal to £29,764.80 salary Staff Accommodation in Oxford available!
At voco, everyone's a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish. Close to the heart of Oxford, on the banks of the river Thames, lies voco Oxford Thames hotel.
With a history dating back to the Middle Ages, the hotel's surroundings have an intriguing story to tell. voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike. Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace.
As a Reception Shift Leader, you will be responsible for delivering a warm, professional, and efficient guest experience across the Front Desk, while also supporting Spa & Leisure operations when required. The role is designed to provide a clear progression step between Team Member and Team Leader. The Shift Leader will remain predominantly based at the Front Desk, carrying out guest-facing operational duties, while also taking responsibility for training team members, supporting shift supervision in the absence of Reception Manager and Guest Services Manager, coordinating with other departments, and helping maintain a positive and collaborative working culture.
A key focus of this role is to ensure that both new and existing team members receive consistent, practical, and effective training across Front Office and Spa & Leisure, supporting service standards, confidence, and operational consistency. Your Key Responsibilities will be: Deliver a warm, professional and efficient welcome to hotel guests, leisure guests, members and visitors Carry out check-in, check-out, reservations, payments, billing, room allocations and guest account duties accurately using Opera and relevant systems Handle guest enquiries, requests, feedback and complaints professionally, escalating when required.
Take responsibility for training, coaching and supporting new and existing team members across Front Office and Spa & Leisure Supervise the Front Desk operation during assigned shifts, particularly when the Reception Manager and Guest Services Manager are away Provide accurate information about the hotel, local area, facilities, Spa & Leisure services, memberships and treatments Support revenue opportunities through upselling, IHG Loyalty Programme promotion, membership sales and treatment bookings Coordinate with Housekeeping, Maintenance, Food and Beverage, Spa & Leisure and other departments to support smooth daily operations Provide operational support at Spa & Leisure reception as required, including smooth running of spa, pool and leisure facilities, ensuring all guest-facing areas remain clean, organised and presentable, while carrying out regular checks and reporting any maintenance, cleanliness or safety concerns promptly Promote positive teamwork, high service standards, health and safety compliance, confidentiality and a respectful workplace culture To succeed as a Reception Shift Leader, you will need To be passionate about delivering great service and be guest focused Previous experience in Receptionist, Guest Relations, Concierge Experience with