Relationship Manager

JOB DESCRIPTION Relationship ManagerLocation: Denver, Colorado, United States (Hybrid)In this position, you'll be based in the Denver, Colorado office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Computershare Investor Services provides Transfer Agent services to corporate clients and their shareholders.

The Relationship Manager will manage a portfolio of clients (based on experience level) and act as the primary point of contact, ensuring high-quality service delivery and client satisfaction.A role you will loveThe Relationship Manager is the primary contact between Computershare Issuer Services and its corporate clients. Your responsibilities include ensuring that clients receive the services they have purchased and that those services are delivered in a manner that meets and exceeds the clients' expectations.

you will also coordinate all major client activities and services by engaging with the client, with Computershare operational units and the entire organization as needed. In collaboration with the Sales team, you will coordinates cross sells or up sells by introducing clients to additional Computershare products and services.Other key duties and responsibilities are as follows:Build and maintain strong professional relationships with assigned clients, serving as a trusted advisor.Act as the primary point of contact for client inquiries, ensuring timely and high-quality service.Manage client requests, transactions, special projects, and issue resolution effectively.Partner with internal teams to address client needs and drive continuous service improvements.Maintain knowledge of company products, services, systems, and relevant industry/regulatory developments.Identify and support cross-sell and upsell opportunities in collaboration with Sales and Product teams.Lead client business reviews and support strategic planning for key accounts.Ensure accurate maintenance of client records, invoicing, funding, revenue tracking, and collections.Support contract renewals and coordinate shareholder/stockholder meeting activities with relevant stakeholders.Participate in professional development initiatives and perform additional responsibilities as required.What will you bring to the role?• Strong understanding of technical, industry, product, and client-related concepts, with the ability to apply this knowledge in a client-facing environment.

• Proven ability to build and maintain effective client relationships while supporting business growth, retention, and service excellence. • Strong analytical and problem-solving skills, with attention to detail and the ability to resolve issues within established policies and procedures. • Ability to manage client portfolios, ensuring high levels of satisfaction, service quality, and achievement of business objectives.

• Excellent communication, interpersonal, and stakeholder management skills, with the ability to handle both routine and complex client inquiries professionally. • Collaborative team player who contributes to client initiatives, process improvements, and cross-functional projects to enhance overall business performance. • Bachelor's degree with 2+ years of relevant experience or an equivalent combination of education and experience; account management, client services, or project management experience preferred.As an employee of Computershare, you must always:Act with integrityAct with skill, care, and diligenceBe open and cooperative with regulators Pay due regards to the interests of the customers and treat them fairlyObserve proper standards of market conductComplete all mandatory, regulatory training and assessments when notified to do so by the company.Rewards designed for you Paid parental leave, flexible working and a caring and inclusive culture Health and wellbeing rewards that can be tailored to suppor