Job at a glance
About This Opportunity Ashby is hiring for a remote Product Support Specialist – APAC to provide technical support to B2B customers, troubleshoot complex SaaS issues, guide customers through workflows and integrations, and help improve internal support processes. View the full job description and apply directly with Ashby *Please only apply if you meet the requirements* What You Will Do Own complex SaaS support issues from initial report through resolution Investigate configuration problems and reproduce ambiguous product behavior Troubleshoot technical integrations and complex customer issues Guide customers through product workflows and best practices Communicate technical issues clearly to different audiences Balance customer communication, technical investigation, and escalations Provide detailed, accurate, and empathetic customer support Work effectively in an asynchronous remote environment Contribute to projects that improve support workflows and team efficiency Turn technical information from Engineering into useful enablement for the Support team Help develop workflow automation and other internal improvements What They’re Looking For Experience owning complex SaaS troubleshooting from first report through resolution Strong technical troubleshooting and problem-solving skills Ability to investigate issues thoroughly rather than immediately escalating them Strong written and verbal communication Ability to explain technical concepts clearly and adapt communication to different audiences Strong attention to detail and customer-focused approach Curiosity and ability to investigate issues beyond the obvious Strong sense of ownership and accountability Ability to work effectively in a fast-moving environment Experience providing B2B support to customers ranging from SMB to enterprise Compensation Singapore: SGD 80,000–96,000 Philippines: ₱801,000–₱1,061,000 Japan: ¥6,409,500–¥7,800,000 South Korea: ₩45,518,000–₩58,540,000 Tagged as: B2B Support Specialist, Customer Support Specialist, Product Support, Product Support Specialist, Product Support Specialist APAC, Remote Support Specialist, SaaS Support Specialist, SaaS Technical Support, Technical Customer Support, Technical Support Specialist