Job at a glance
About This Opportunity Ashby is hiring for a remote Product Support Specialist – EMEA to provide technical support to B2B customers, troubleshoot complex SaaS issues, guide customers through workflows and integrations, and help improve internal support processes. View the full job description and apply directly with Ashby *Please only apply if you meet the requirements* What You Will Do Own complex SaaS support issues from initial report through resolution Investigate configuration issues and reproduce ambiguous product behavior Troubleshoot technical integrations and complex customer problems Guide customers through product workflows and best practices Explain technical issues clearly to different audiences Balance technical investigation, customer communication, and escalation quality Provide thorough, accurate, and empathetic customer support Work effectively in an asynchronous remote environment Contribute to projects that improve support workflows and team efficiency Turn technical information from Engineering into useful enablement for the Support team Help develop workflow automation and other internal improvements What They’re Looking For Experience owning complex SaaS troubleshooting from first report through resolution Strong technical troubleshooting and systematic problem-solving skills Ability to isolate configuration issues and reproduce unclear product behavior Excellent written and verbal communication Ability to explain technical concepts clearly and adapt your communication to different audiences Strong attention to detail Customer-focused and empathetic approach Curiosity and willingness to investigate issues beyond the obvious Strong sense of ownership and accountability Ability to work effectively in a fast-moving environment Experience providing B2B support to customers ranging from SMB to enterprise Compensation United Kingdom: £64,500–£81,500 Ireland, Netherlands, Germany, France, Denmark: €64,500–€81,500 Italy, Portugal, Spain: €50,500–€63,500 Lithuania, Romania, Bulgaria: €33,000–€41,000 Tagged as: B2B Support Specialist, Customer Support Specialist, Product Support, Product Support Specialist, Product Support Specialist EMEA, Remote Support Specialist, SaaS Support Specialist, SaaS Technical Support, Technical Customer Support, Technical Support Specialist