REPAIR & MAINTENANCE ENGINEER – ELECTRONICS & SECURITY PRODUCTS

POSITION OVERVIEW We are seeking a proactive, technically skilled and hands-on Repair & Maintenance Engineer to join our team in Sandton, Johannesburg. The successful candidate will be responsible for diagnosing, troubleshooting, repairing, maintaining and upgrading electronic and technical products, with a particular focus on security cameras, digital recorders and related electronic equipment.

Candidates with hands-on repair experience in CCTV/security products, mobile phone repairs, consumer electronics, electronic equipment, appliances or other technical repair environments will be considered. The role requires strong technical problem-solving ability, attention to detail, good documentation practices and the ability to communicate effectively with customers, colleagues and management.

KEY RESPONSIBILITIES Technical Repair & Troubleshooting • Diagnose, investigate and resolve technical faults relating to electronic, mechanical, optical, software and hardware components. • Perform hands-on repair, adjustment, rework and maintenance of security cameras, digital recorders and other electronic products. • Troubleshoot electronic circuits, components, connectivity issues and product faults.

• Identify the root cause of technical problems and implement appropriate corrective actions. • Repair defective products in accordance with company quality standards and approved repair procedures. • Conduct testing and quality checks following repairs to ensure products meet required specifications. • Perform software updates, firmware upgrades and other product-related technical updates as required.

• Use appropriate diagnostic tools, testing equipment and technical procedures to identify faults and complete repairs. • Interpret basic product and camera structural drawings, diagrams and technical documentation. Customer & Technical Support • Respond to customer service requests and technical concerns in a timely and professional manner. • Consult with customers and users to understand technical problems and determine appropriate solutions.

• Provide clear technical guidance and troubleshooting assistance where required. • Communicate repair findings, technical issues and recommended solutions to customers and relevant internal stakeholders. • Escalate complex or unresolved technical matters to the Maintenance Supervisor or relevant technical personnel. • Maintain professional communication with customers, colleagues, management and other related parties at all times.

Repair Records, Reporting & Analysis • Accurately record all repairs, faults, resolutions, software updates and related technical information in the company's systems. • Maintain accurate records of service requests and repair activities. • Analyse repair information and identify recurring faults, trends and opportunities for improvement. • Prepare reports and provide feedback to the Maintenance Supervisor regarding repair activities and product performance.

• Track the results of product and process improvements. • Provide recommendations and practical solutions to improve product quality, repair efficiency and reliability. Maintenance & Process Improvement • Assist with preventive repair, maintenance and product upgrade projects. • Assist in standardising the repair area, processes, methods, tools and equipment to improve efficiency and quality.

• Identify opportunities to improve repair procedures and reduce recurring product faults. • Assist with initiatives aimed at improving product quality and technical performance. • Assist the Maintenance Supervisor with special technical projects as required. • Assist with monitoring and controlling repair inventory, spare parts, tools and technical supplies where required. Teamwork & Training • Work collaboratively with repair staff, customer service personnel and management to ensure repair services meet company quality standards.

• Assist the Maintenance Supervisor with assigning and coordinating service requests where required.