Resident Engagement Strategy Manager

Hull City Council established its Building Safety Team in 2024 in response to major legislative changes, including the Building Safety Act, Fire Safety Act, and Fire Safety (England) Regulations, introduced following the Grenfell Tower tragedy. Our team is dedicated to ensuring the safety of multi-occupancy dwellings across the city. This includes oversight of: 19 high-rise buildings 7 medium-rise buildings 4 sheltered blocks 445 low-rise blocks We work in close partnership with the Housing Investment Team, which manages responsive and cyclical maintenance, specialist compliance works, planned improvement projects, and refurbishment schemes for a stock of 24,000 domestic properties.

In addition, we collaborate with the High-Rise Tenancy and Facilities Management teams to deliver a comprehensive approach to building safety., An exciting opportunity has arisen for a full-time, permanent Resident Engagement Strategy Manager to join the Building Safety Team. The postholder will be responsible for managing stakeholder communication and engagement across our high-rise blocks of flats, improving resident engagement outcomes by leading on the development and implementation of unique Resident Engagement Strategies and associated engagement activity.

The role offers flexibility, with work based across offices, home, and site locations, depending on team needs and daily requirements. This post is designated as politically sensitive., Neighbourhoods Housing is committed to a programme of continuous improvement to develop the service offered to its tenants and customers, driven by rapid, fundamental change in the housing sector - change triggered by revised legislation, the introduction of a regulatory regime and framework, Ombudsman guidance and learning, good practice, societal factors, and opportunities presented by new and emerging technology.

The postholder will: Take full responsibility for stakeholder communication and engagement regarding improving resident engagement outcomes within 22 high rise blocks of flats. Provide quality assurance for the work activity with the support of appropriate workstream leads and stakeholders across the Council, such as Anti Social Behaviour, Area Housing team, Corporate Finance, etc. Lead on the development and implementation of a unique Resident Engagement Strategy, within an overall framework for the city, for each of the 22 High Rise Flat blocks covered by the appropriate legislation (Building Safety Act 2022 and Social Housing Regulation Act 2023), ensuring that all residents aged 16 and above are listened to in the process, to ensure that they meet the specific building safety needs of each block.

Ensure active overview of all resident engagement projects and activities, liaising with other services within Neighbourhoods and Housing to build strong relationships to co-design and co-deliver outcomes and benefits, linkages, identify and manage dependencies, and ensure outputs are delivered in a prioritised and logical order, mitigating duplication and maximising opportunities for efficiency. Identifying, planning, and delivering high level work activities required to deliver strategic objectives, through understanding key service issues including legislation, societal factors, sector-specific trends and demands, technology, service resources and stakeholders, and the environment in which Neighbourhoods and Housing operates.

Also strong analytical knowledge and ability required to assess current situations and put forward proposals for step change continuous improvement. Manage and co-ordinate any projects which form part of the resident engagement work programme to deliver continued improvement using a broad range of technical and project skills that best suit each circumstance. Work with and guide senior managers to shape activities and the implications of activities and provide recommendations regarding robustness and achievement of expected outcomes.

PRINCIPAL ACCOUNTABILITIES: 1. To promote