Retail Insights Manager (Sales Engineer)

Position Title: Retail Insights Manager (Sales Engineer) Job ID: R-001214 Location: United States Remote Posting Type: Full time Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary: As a Retail Insights Manager (Sales Engineer), you’ll be the customer-facing subject matter expert on retail deductions, chargebacks, and compliance — the person suppliers trust in the room. Partnering side by side with Account Executives and Account Managers, you’ll co-pilot deals from first demo through close, translating deep retailer knowledge into clear, compelling business cases that help suppliers protect revenue and recover deductions.

This is a highly external, sales-facing role: you’ll spend the majority of your time on demos, discovery, and data presentations, acting as the technical account leader who speaks to the platform, interprets audit findings, and builds the ROI story. You came up on the supplier side managing deductions and compliance — now you’ll bring that expertise to the table for suppliers who were once in your shoes.

If you thrive on meeting new people, thinking on your feet, and turning complex retail data into a story that closes business, this role puts you at the heart of how SPS Revenue Recovery drives growth for suppliers. What You'll Do: Sales-cycle co-pilot: Partner with Account Executives and Account Managers as the technical expert across the full deal cycle — first call, discovery, demo, data presentation, and contract negotiation — owning the deductions and retailer expertise the salesperson can’t carry alone.

Product demos & presentations: Present and demo the SPS Revenue Recovery platform to prospects ranging from Fortune 100 suppliers to small businesses, showing deep retailer knowledge and answering questions with command and credibility. Data presentation & business case: Interpret audit and deduction analysis, pull out the insights that matter, and build the ROI and value story — then deliver it clearly to stakeholders up to and including CFO-level decision-makers .

Deal strategy: Prep with reps on huddles and prep calls, strategize on messaging and outreach voice, and proactively push deals forward — weighing in on what’s best for the deal at any given moment. Retailer subject matter expertise: Serve as the go-to SME on deduction codes, compliance programs, and root-cause analysis across multiple retailers — Walmart, Amazon, Target and beyond (CVS, Walgreens, Kohl’s, Home Depot, Lowe’s, UNFI, and others we support).

Cross-functional partnership – Marketing , Product Customer Success : Work close ly with Marketing — translating the voice of the supplier, advising on feature priorities, escalating data questions, and representing the retailer domain internally and externally . Hosting webinars and lead in person -events related to Revenue Recovery . Product Development : Work closely with the Revenue Recovery Product Managers to advise on feature prioritization .

Sitting in on customer research calls to “ translate” user feedback . Providing insights and feedback on the product b ased on experience . Advising on potential feature opportunities and technological advancements in the platform as an SME. Thought leadership & enablement: Contribute to article creation, host webinars, support events, and help build out platform functionality as an SME — elevating the team’s external voice in the revenue recovery space.

Confidentiality & trust: Handle sensitive client and revenue data with discretion and integrity while influencing strategic decisions across teams. Perform other duties as assigned. What You'll Bring: Proven Experience: Bachelor’s degree plus 2+ years of relevant ex