Retail

I’m partnering with a fast-growing e-commerce and D2C consumer brand looking to appoint an energetic, commercially minded and highly hands-on E-Commerce & Operations Manager. This is a genuinely varied role sitting at the intersection of e-commerce, content, marketplace management and physical operations. You’ll take ownership of the brand’s digital storefronts and social channels while also ensuring the day-to-day warehouse and fulfilment operation runs efficiently.

It would suit someone who enjoys working in an entrepreneurial environment where there is plenty of autonomy, pace and variety. You may spend one part of your day optimising TikTok Shop listings and analysing competitor pricing, another planning social content, and another making sure orders, returns and stock are being managed effectively. This is very much a role for someone who likes to get involved, take ownership and make things happen.

Key Responsibilities E-Commerce & Marketplace Management You’ll take day-to-day ownership of the brand’s online marketplace presence, with a particular focus on TikTok Shop and the company website. Responsibilities will include: Creating and optimising high-converting product listings across TikTok Shop and Magento. Managing product titles, descriptions, imagery, tags, pricing and promotional information.

Regularly reviewing product and listing performance to identify opportunities to improve conversion. Monitoring competitor pricing, promotions and marketplace activity. Identifying underperforming products and making recommendations around pricing, creative, positioning and content. Updating promotional banners, flash sales, discount codes and marketplace campaigns. Ensuring product information remains accurate and commercially optimised across all channels.

Creative, AI & Product Content You'll also play an important role in improving how products are presented online. This will include: Using modern AI and creative tools to develop high-quality product imagery and marketplace assets. Creating and editing lifestyle imagery, product graphics, infographics and hero assets. Using platforms such as Canva, Photoshop, Midjourney or equivalent AI creative tools.

Ensuring creative output remains consistent with the brand's identity and commercially focused. Testing different creative approaches to improve engagement and conversion. Social Media & Content You'll help drive the brand's organic social presence, predominantly across Instagram and TikTok. Responsibilities will include: Managing the day-to-day organic social channels. Building structured content calendars around product launches, campaigns and key brand moments.

Developing engaging social-first content across photography, video, UGC and short-form formats. Monitoring social trends, platform developments and cultural moments to identify opportunities for reactive content. Supporting the creative direction of photography and video shoots. Working with creators, photographers, videographers and other partners where required. Developing product, lifestyle and behind-the-scenes content.

Building and engaging the brand's online community. Monitoring engagement, reach, follower growth and other key social metrics. Using performance data to continuously improve the content strategy. Warehouse & Fulfilment Operations Alongside the digital side of the role, you'll also take ownership of ensuring the physical operation runs efficiently. Order Fulfilment Oversee the daily picking, packing and dispatch of customer orders.

Manage the warehouse team to ensure orders are processed accurately and within delivery cut-off times. Identify and resolve fulfilment issues quickly. Maintain high standards of accuracy across order processing. Returns Oversee incoming customer returns. Ensure items are inspected and correctly recorded. Manage refunds, replacements, restocking and write-offs. Identify recurring return issues that may indicate wider product or customer experience problems.

Inventory