Job at a glance
As a Ride Host, you'll be the face of Alton Towers Resort, ensuring all our guests have a magical and safe experience. You'll be responsible for assisting with the smooth running of our world-class rides, helping to create memories for families, friends, and thrill-seekers! Your key responsibilities will include: Working on our rides and attractions with a focus on safety and efficiency Engaging with guests to provide exceptional customer service Assisting with guest queries and ensuring their needs are met Managing queues, helping guests access rides safely, and ensuring everyone follows safety procedures Reporting any operational issues or incidents to the operator Support in daily presentational duties of our rides and attractions This seasonal role will run until November.
Due to the nature of the position, we are looking for candidates who can demonstrate flexibility with their availability, including regular weekend work. Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.
Able to demonstrate flexibility in their availability, including weekend working Friendly and approachable with excellent communication skills Enthusiastic and willing to create a positive guest experience Comfortable working in a fast-paced, outdoor environment Ready to take on responsibility and ensure health and safety standards are met Able to work by themselves and as part of a team A head for heights would be beneficial No previous experience is necessary!
We provide full training to all team members. Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel Ongoing training and development opportunities Plus, many more...