Safety Net Coordinator (Full-Time)

Job Title: Safety Net Coordinator Department: Safety Net Reports To: Clinic & Safety Net Manager FLSA Status: Non-Exempt Pay Rate: $17.00 Hourly SUMMARY: The Safety Net Coordinator facilitates Safety Net programming focused on keeping pets in their homes and out of shelters. This position serves as a primary point of contact for individuals seeking assistance through the Safety Net program and provides clear information and support regarding available services.

The Safety Net Coordinator works collaboratively with internal teams and external partners to support intake prevention efforts and the overall mission of Peggy Adams Safety Net initiatives. This position is also responsible receiving, sorting, organizing, and dispersing in-kind donations, maintaining partnerships with human service agencies, humane and animal welfare groups, and other organizations to support Peggy Adams Safety Net program efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Otherduties may be assigned. Safety Net responsibilities Interface with clients in a diplomatic and tactful manner to assist them with all aspects of Peggy Adams programs and services. Enters animal and people records in shelter's software. Understands and utilizes organization's programs and services to keep pets in their homes, whenever possible (e.g., Peggy's pantry, spay/neuter, wellness clinic, TNVR, etc.).

Handles phone calls and emails from clients or, when appropriate, transfers them to the appropriate department. Assists walk-in clients based on individual situation, pet's welfare, and shelter's capacity for care. Maintains and updates the Safety Net, clinic, surgery, and foster calendar for all appointments. Schedules appointments for clients as needed. Follows Safety Net program standard operating procedures, protocols, and policies.

Maintains and nurtures new and old relationships with community partners. Maintains other needed resources related to community need, such as mental health, substance abuse, legal, assistance with housing and benefits applications, distribution of health and hygiene supplies, and transportation assistance. Monitors and maintains records pertaining to the Safety Net program operations. Inventory handling, counting, ordering, restocking, and organizing.

Provides accurate and timely answers to questions regarding services and programs at Peggy Adams. Works together with Pet Resource Coordinators in coordinating assistance to Safety Net Clients. Assists with checking clients in and out for surgery and clinic. Interfaces and cooperates with other departments within Peggy Adams. Accepts payments for services rendered. Understands and embraces the Pets for Life model to provide compassionate and tactful services for the community.

Picks up and delivers supplies or pets as needed. Collects, sorts, organizes, and disperses in-kind donations. Point of contact for external agencies, groups, and individuals donating items. Determines suitability of donations for intended use and disposes of unusable items. Assists with donation pickups and drop offs, as needed. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must provide accurate information to the public. Must have excellent oral and written communication skills and phone etiquette. High level ability to multi-task, organize, and perform detailed tasks efficiently and with accuracy.

Must adhere to the company's dress code. Ability to diffuse negative client situations and foster client bonding. Must have the ability to deal tactfully and effectively with the public. Detailed knowledge of applicable office skills. Ensures a clean, safe, and operational work area. Ability to work with dogs and cats o