Sales Support Associate I - Medicare Solutions

SMS is part of the Alliant family of companies. SMS is a full-service insurance marketing organization (IMO) dedicated to helping independent insurance agents leverage time, make more money, and put their business in a position of distinction. With products and agents in all 50 states, SMS offers the industry's most complete IMO experience. We support every facet of an agent's business, from our comprehensive senior product portfolio to our technology, services, and marketing programs.

SUMMARY Responsible for handling various administrative functions necessary for agents and agencies including the areas of marketing and sales administration, client meetings, new business enrollments and processing, compliance, IT support, and general administrative support for team needs. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides support for new and existing relationships Acts as liaison within support teams for escalations related to new business, commissions, contracting, and technology platforms.

Provides marketing and CRM system training, administration and implementation. Helps agents in website navigation, supply ordering, commission statements, and app status. Confidentially handle client files, maintaining accurate records and security of files in alignment with compliance procedures and standards. Resolves escalated agent concerns or issues. Provides proactive outreach to existing agents for carrier items, level up qualifiers, certification calls, promotion of webinars, and co-op reimbursement process.

Acts as a resource to the team by sharing their knowledge of the different lines of business product types and answering questions as appropriate. Manages proactive communications to TR including newsletter, vidyards, carrier bulletins, etc. Expert on carrier processes and procedures. Seek recruiting opportunities. QUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma or GED Bachelor's Degree or an equivalent combination of education and work experience One (1) or more years Administrative experience in a sales or recruiting environment, a health/life insurance agency, or a financial services office Experience with Senior Health Insurance/Medicare plans - quoting, plan selection, client enrollment Active Health & Life Insurance License SKILLS Knowledge of the general industry procedures, standards, systems, resources, practices and terminology Knowledge of federal, state and local laws as well as industry regulations Excellent written, and verbal communication and collaboration skills, capable of effectively engaging with diverse teams and stakeholders Excellent analytical, problem solving, time management, and presentation skills Excellent planning, organizational, and prioritization skills Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests Ability to handle difficult and stressful situations with professional composure Proficient in Microsoft Office Suite #LI-DD1